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The IUP Journal of Management Research


September' 06
Focus Areas
  • Strategic Management
  • Innovation
  • Entrepreneurship
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  • Finance & Control
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Branding India: A Myth or a Reality?
Competition in the Indian Furniture Industry: An Analysis of Trends
Health Insurance Distribution for the Poor in West Bengal: Existing Challenges and Possible Solutions
Changing Face of Indian Retail Industry and its Implications on Consumer Behavior: An In-depth Study
A Peep into Corporate Governance
Expatriates Cultural Shock-Its Reduction and Adjustments in Central Asia: The Kazakhstan Case Study
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Branding India: A Myth or a Reality?

-- Swayam Mishra and Harsh Bhargava

Our universe is addicted to brands. Brands are spheres of influence; with which after association, people feel empowered and fulfilled. People are judged by the brand they use. By the same token, the concept of brand can be applied to the nations as well. Each nation may develop and nurture core competence in one area and gets branded for its competency. In this paper, an attempt is made to explore the possibility of branding India.

Article Price : Rs.50

Competition in the Indian Furniture Industry: An Analysis of Trends

-- V S Pai and M S Balaji

The Indian furniture industry seems to have received scant attention by researchers. This study is an attempt to analyze the competition in the organized segment of the industry, with particular focus on office furniture. Data pertaining to sales, net profits, market shares and return on sales for four companiesdomestic as well as foreignover a 10-year period are analyzed. The results reveal that the market leader is loosing its market share to new entrants. Analysis of variance (ANOVA) showed that while return on sales is similar for the companies, the net profits earned by them are significantly different. The paired comparison test further reinforced the inference that net profit performance of some companies was superior.

Article Price : Rs.50

Health Insurance Distribution for the Poor in West Bengal: Existing Challenges and Possible Solutions

-- Srabanti Chakravarti

Traditionally, tied agents have been the primary channel for insurance distribution in the Indian market, supported by call centers to a certain extent. As agents of the government, public insurance companies could have played a major role in insurance for the poor. But unfortunately, this did not happen. At present, only 0.02 percent of the total insurable population could, somehow, be brought under this umbrella of health insurance. Amongst this, the quantum of health insurance in the rural market is a matter of opinion. Even the highly subsidized government sponsored Universal Health Insurance Policy has resulted in a serious market failure. In this context, this study is an effort to determine a unique solution to this problem and find out the nature of healthcare financing of the poorest cluster in rural West Bengal and indicate whether community-based health insurance could be a better option over the traditional agency network for introducing health insurance among the poorest cluster in rural West Bengal.

Article Price : Rs.50

Changing Face of Indian Retail Industry and its Implications on Consumer Behavior: An In-depth Study

-- Sharif Memon

The Indian retail industry has now become very vibrant. This is the age when many new players are set to get a good hold in the Indian market. The national as well as international players are introducing new concepts and cultures, thus making retailinga magnum opus. Thus, there are only a few components, which can differentiate a new player from the existing ones. Over and above, all the organized players put in their efforts against the antediluvian unorganized players where most of the Indian shoppers are habituated to buy. But of course, times have changed, and people prefer to be a part of the organized chain to have an exclusive shopping experience. This paper is focused on the buying behavior of Indian shoppers in the organized market, leaving not even the kirana stores against it. However, the days are not too far when the merchandised will have to be considered, and value chain and value delivery be revised.

Article Price : Rs.50

A Peep into Corporate Governance

-- Malla Praveen Bhasa

Ever since the corporate firm with limited liability emerged, the problems of corporate governance made their way into the corporations. This paper tries to briefly peep into the emergence of corporate governance, and the arguments associated with it. It is understood that until the seminal publication of Berle and Means' (1932), corporate governance gained impetus in academic research. However, the research that followed, was generally based on the assumption of separation of ownership and control, in other words, widely-dispersed firms. Contrary to the assumption of widely-dispersed firms, earlier studies have shown that these firms are a rare phenomenon, even in the most advanced nations. Corporate governance, as a concept, is slowly seeping into the Indian business psychewhatever may be the compulsions of acceptance. The pace at which corporate governance practices are being adopted by the industry, does however, cast a doubt on the intentions of both the regulators and the industry. Since the Indian industry is conventionally not strongly market-oriented, the practical difficulties of adopting transparent mechanisms which would remove the veil of accounting practices that firms have so far adopted, has led to the slow acceptance of the corporate governance practices.

Article Price : Rs.50

Expatriates Cultural Shock-Its Reduction and Adjustments in Central Asia: The Kazakhstan Case Study

-- Patrick Low Kim Cheng

Culture shock is a phenomenon, that affects people in different ways and upto varying degrees. In this paper, through literature review and interviews, the culture shocks of expatriates in an institution in Kazakhstan and the various adjustment and coping strategies are examined. Once the shock is understood, it can be changed from a frustrating experience, to an enlightening or learning experience.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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