Ask anybody what brand of tiles or glass or cement or paint
is used in his house. Most of them will draw a blank and
may take a wild guess. The primary reason for this is the
product does not permit to have a branding which is prominent
and visible. Products related to the construction industry
such as steel, tiles, cement, paints and glass, which were
earlier sold as commodities, have now realized the need
of branding. All these products have now been transformed
to brands. But the biggest challenge these products face
today is that they are seen and remembered as brands only
at the time of purchase and installation. Thereafter, the
consumer does not take the trouble to remember them.
A few days back, I visited the house of a friend of mine
who had just refurbished it with some new flooring. Since
it looked very impressive I was prompted to ask the brand
used, but to my disappointment, the brand could not be recalled.
In many cases, the decision on buying the floor tiles, to
a large extent, is left with the mason or the architect.
The end customer is of course involved, but not so much
as his knowledge on the category may be less. Whenever we
go to shopping malls, we enjoy the ambience; appreciate
the flooring and the walls which are aesthetically done
using tiles, glass, aluminum laminates and the latest in
paint technology, but unfortunately, the brand name is not
visible on these products. The irony is that all these invisible
brands have helped the construction companies to create
and build their own brands. Today, even after the construction
of a mall or a township is complete, one will remember a
DLF or a Hiranandani but the construction products used
tend to take a backseat.
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