Soft skills refer to a cluster of personal qualities, habits,
attitudes and social graces that make someone a good employee
and a compatible co-worker. Companies value soft skills
because research suggests and experience shows that they
can be just as important an indicator of job performance
as hard skills. And with business being done at an increasingly
fast pace, employers also want people who are strong on
soft skills. Soft skills include communication, listening,
negotiation, language skills, etc. Soft skills play a vital
role for professional success; they help one to excel in
the workplace and their importance cannot be denied in this
age of information and knowledge. This article throws light
on the nature of soft skills that all students of professional
courses need to develop in order to become successful in
their respective professions.
In recent times, scholars such as Daniel Goleman and others
have championed the cause of Emotional Intelligence (EI)
and Spiritual Intelligence (SI) which throw more light on
the desirable soft skills. It is necessary to distinguish
Intelligence Quotient (IQ) and Emotional Quotient (EQ) so
that we understand where actually the soft skills belong.
IQ is a measure of an individual's intellectual, analytical,
logical and rational abilities. It is concerned with verbal,
spatial, visual and mathematical skills. It gauges how readily
one learns new things, focuses on tasks and exercises, retains
and recalls objective information, engages in a reasoning
process, manipulates numbers, thinks abstractly as well
as analytically and solves problems with the application
of prior knowledge.
EQ is an array of non-cognitive capabilities, competencies
and skills that influence one's ability to succeed in coping
with environmental demands and pressures. It is the personal,
social and survival aspects of overall intelligence. It
has the ability to read the political and social environment,
to intuitively grasp what others want and need, what their
strengths and weaknesses are, and to remain unruffled by
stress.
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