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Help Desk
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General
FAQ's |
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How do I Register with the IUP Publications ? Registration with the IUP website is absolutely free. In order to register, please click on the "Register Now!" button which is on the left hand side. To complete the registration process, you are required to give full details like mailing address, email Id etc. We advise you to register with us, so that you could receive information from us about special offers, promotions, and happenings at the IUP from time to time. What are the benefits of registering at your site? You will have the facility to manage your account, view your order, revisit and receive latest promotional offers free of cost and also receive e-Newsletters. Am I required to register in order to make a purchase? Yes. You are required to register to purchase online. Registration would help us to track and execute your order easily. Can I place the order offline ? Yes. You can download the Subscription Form and send the form along with the demand draft for required amount drawn in favour of "ICFAI A/c IUP" and payable at Hyderabad. How do I search for a topic of interest? You can search within the site by a keyword, author, subject,
title and product number by using Advanced Search Option. To start searching enter the keyword
you are looking for in the Search box in the left hand corner
and Click "GO" button. The IUP website is best viewed with Internet
Explorer 5.5+ or Netscape 4.7+, but it supports other earlier
versions as well. However other than Internet Explorer and
Netscape browsers do not support Online Payment Gateway. "My Account" is a personalized login facility on www.iupindia.in which allows you have complete control over your details on the site . Not only can you manage / edit all your personal data like address, phone number, email id, but you can also change your user id and password . What is a Shopping Cart? An online shopping cart is similar to the cart you use in physical supermarkets. You may add items that you wish to purchase online into it and proceed to pay for the order. The unique feature of the cart is you can add as many items you want in the shopping cart and purchase them later. Is there any minimum order value to place an order? No. You can order as much or as little you want at the IUP Publications website. We process all orders placed online, irrespective of the order value. How can I keep myself updated about the events, promotions, offers and developments at the IUP Publications ? You may subscribe to our Free Email Update at the IUP Publications website, which is emailed to registered members on a regular basis. What is Free Email Update ? Free Email Update is an e-Zine (electronic newsletter) of the IUP capturing short stories, summaries of articles and promotional
offers. Please note that cancellations have to be made within
24 hours after placing an order. For canceling your order,
you will have to get in touch with our customer service department
by sending an email at serv@iupindia.in or jms@iupindia.in and giving the reference of your order number. |
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If you are ready to checkout, click the "Checkout" button. Enter Customer Information, Billing Information, Despatch Information and click "Continue". Select the payment option and click "Submit", then you are required to give credit card details and click "Submit". You will be shown confirmation of your transaction after successful execution of the order. |
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The
IUP offers you a convenient payment options to
choose from, so that you can transact at the IUP
conveniently in a secure manner. We hope that offering you
with multiple payment options makes you more comfortable shopping
with us. You can make the payment through the Credit Card issued by
ICICI Bank and HDFC Bank or the VISA/MasterCard issued by any
bank, through Secure Internet Payment Gateway. Net Banking
facility is also available for net banking account holders of
ICICI Bank, AXIS Bank, Yes Bank, Karnataka Bank, Corporation
Bank, Bank of Rajasthan, South Indian Bank and Oriental Bank
of Commerce. Overseas subscribers and Non Resident Indians can use their
International credit cards to make payments for their orders.
We accept all Master and VISA credit cards (Indian and International)
issued by any bank. Yes. We use the latest encryption technology to keep your information safe. IUP Publications uses 128 bit Secure Sockets Layer (SSL) encryption technology in order to provide high security for your transactions. |
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At
the IUP Publications we have taken all measures to protect
your information, bank, while you shop Online. |
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At the IUP, we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and shops. We are committed to providing you the best possible online service and experience as well as the best products. For full details on our Privacy Policy, Click here. |
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How is my Order delivered to me? Our subscription service department and logistics partners will take care of delivery of your order. Incase the delivery is not executed, due to a wrong address or the recipient being unavailable / premises being locked, the customer shall still be charged for the order. Please note that the delivery of the items will not be attempted on Sundays or on any public holidays due to unavailability of courier service. What do I do in case I receive a defective / damaged item from the IUP Publications? If an item ordered by you on the IUP Publications is delivered to you in a damaged / defective condition, please fill the online form at http://www.iupindia.in/missing.asp for a duplicate copy. Are the despatch costs additionally charged ? No. We do not charge any despatch charges additionally. However, for the international orders the subscription/order prices vary with the Indian orders. Do you deliver to locations outside India? Yes. We deliver all over the world. However as indicated above, there will be difference in the rates for Indian and International Orders. |
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For questions or suggestions related to Online Shopping, you can get in touch with our Customer Support Team at: info@iupindia.in. For general queries you may contact us at: IUP Publications |
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