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Management
Global CEO
 
October '04
 
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Cisco Systems - Ruler of the router market
Beyond SWOT analysis
The seeds of innovation
What makes a good decision?
Stock options: To expense or not?
Corporate social responsibility at Cisco Systems
Mafia managers
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Cisco Systems - Ruler of the router market

-- Ravi S Madapati

Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been prominent in the development of Internet Protocol (IP)-based networking technologies. By the 2000s, Cisco Systems became the worldwide leader in networking for the Internet. Cisco has used acquisitionsmore than 80 since 1993to broaden its product lines and secure engineering talent in the highly competitive networking sector. After the massive technological spending of the Internet days, Cisco saw decline in demand for its routers. But by 2004, Cisco is recovering from the Internet downturn better than many other companies in the Silicon Valley.

Article Price : Rs.50

Beyond SWOT analysis

-- Dilip Dasgupta

SWOT analysis is an important tool that both students and managers use to understand capabilities. Its applicability is wide. This article, in the form of a real-world classroom discussion, describes the various facets of management techniques such as SWOT analysis, the BCG Matrix, and the GE/McKinsey Matrix, among others. The protagonist of the article, Raman, observes how a class of management students develop their analytical skills based on these techniques. He notices that a number of subjective factors appear to influence the group, coloring their perspective and clouding their judgment. As a result, even though the group did a greater degree of systematic work with a SWOT framework of presentation, the diagnostic analysis was not accurate and the solutions suggested did not appear to be scientific enough. The article suggests alternative frameworks.

Article Price : Rs.50

The seeds of innovation

-- Elaine Dundon

The challenge for most organizations is to balance the pursuit of innovation. If the organization excessively pursues efficiency innovation, being too focused on improving the productivity of what already exists, then it runs the risk of missing opportunities in the marketplace. With a highly revolutionary innovation, the organization runs the risk of creating a state of chaos and also disenfranchising those employees who do not have the mindset or the skill base to identify and pursue radically new changes in direction. The article gives insights into various types of innovation.

Article Price : Rs.50

What makes a good decision?

-- AV Vedpuriswar

Decisions are typically classified in management literature as strategic, tactical and operational, depending on the type of impact they make. Strategic decisions are considered irreversible and have long-term implications. To encourage better decision-making, the top management must lead by personal example. They must encourage people to take decisions without unduly worrying about failure. Important decisions should consume more time, and involve the top management, rather than less important ones. Unfortunately, in most Indian organizations, decision-making has little to do with their importance.

Article Price : Rs.50

Stock options: To expense or not?

-- Ravi S Madapati

The plethora of accounting scandals that broke out after the Enron debacle has drawn attention to expensing stock options. Experts believe the widespread overstatement of earnings due to the non-recognition of option expense is misleading investors about the true earnings capacity of their companies. The debate on whether or not stock options must be expensed has divided corporate America into two rival camps. There is also a debate on when to expense the stock optionsat the time of issue or at the time of exercise by the employee. As 2004 progresses, the debate on expensing stock options has become more intense.

Article Price : Rs.50

Corporate social responsibility at Cisco Systems

-- Arun Khan

Cisco Systems continues to dominate the market for equipment used to link networks and power the Internet. The company's bread and butter products are routers and switches. Cisco pursues a strong "triple bottom line," which it describes as profits, people and presence. Profits are one traditional and valuable metric, which helps measure the financial performance. People are equally important. Strong, mutually beneficial relationships with partners, customers, shareholders and the people who work for, with and near it are crucial for Cisco's business. The third bottom linepresence, measures its standing in respect for and contribution to global and local communities.

Article Price : Rs.50

Mafia managers

-- Vinay Dutta

Super ordinate goals, intense competition, flat structures, technological advancements, emerging skill-sets, proactive management styles all sound exciting and challenging. But are these the raison d'être forcing the so-called present day professionally qualified business managers to indulge in dicey activities and unethical business practices?

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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