Emotional Intelligence (EI)
has emerged as a theme of
widespread interest in psychological research in
recent years affecting the day-to-day life of everyone. EI is the ability
to recognize our own potential as well manage everything as per
situation. At the same time, employers also recognize the importance of
EI among the employees for whom they launch various programs.
At workplace, emotions are mainly based on two
perspectives: sociological and psychological.
The field of organizational behavior consists of the
systematic study of the actions and attitudes. Those actions and attitudes
are displayed through the activity of live emotion as reflected in
workday frustrations that are totally woven into organizational processes.
These organizations and their processes are a network of feedback
systems which work through the interaction of two human beings, leading
to other reactions and consequences. This systematic activity is
the foundation of an organization. The effectiveness of this
systematic activity, through the actions of its organizational members can
drive individual and organizational performance. According
to Goleman (1997), EI is nothing but knowing what your feelings are,
and being able to handle those feelings without having them swamp
you and being able to motivate yourself to get jobs done. It enables you to
be creative and perform at your peak, besides sensing what others
are feeling and handling relationships
effectively.
EI is effective and important in one's job. This is because one
needs to work in cooperation with fellow employees. One must have
the motivation to keep learning and improving in the job, a
self-discipline to do the job well, be able to lead, take initiative and deal
with changes. According to Salovey and Mayer (1990), who first
introduced the term, "EI is a type of
emotional information processing that includes accurate appraisal
of emotions in oneself and others, appropriate expression of
emotion and adaptive regulation of emotion in such a way as to enhance
living. |
