Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
 
Management

 HRM Review


October '10
Regular Features
  • Interview
  • Case Study
  • Bookshelf
  • Book Review
Articles
   
Price
(INR)
Buy
Emotional Intelligence : A New Praxis for Leaders
Emotional Intelligence for Organizational Success
Unlocking Emotional Intelligence for Sustained Organizational Effectiveness
Emotional Intelligence Model for Managers
Emotional Intelligence and Performance Improvement
Emotional Intelligence : The Quintessence of Organizational Excellence
Executive Derailment and Emotional Intelligence : Some Perspectives
Emotional Intelligence : A Smarter Way to Deal with Organizational Stakeholders
Emotional Intelligence in the Workplace
Emotional Intelligence : Twinkling Star of Positive Change
Controlling a Tsunami Called Emotions
Select/Remove All    

Emotional Intelligence : A New Praxis for Leaders

-- NR Aravamudhan

There is a growing body of research that points to wide array of attributes that has come to be known as emotional intelligence, which pays a clinching role in shaping outstanding leaders. Emotional intelligence is increasingly being used to winnow the effective leaders from ineffective leaders. This article intends to bring out the five clusters of competencies that shape emotional intelligence, how it is important for leaders and the inexplicable linkages between emotional intelligence and leadership. It also underscores how emotional intelligence in leaders can be further enhanced so that they can turn into leaders nonpareil.

Article Price : Rs.50

Emotional Intelligence for Organizational Success

-- Itishree Mohanty

In the present dynamic scientific and business environment, there is a corresponding rapid change in human lifestyles as it not only counts on the physical dimensions but connects to emotional aspects as well. It has also become more important to achieve corporate excellence as the future hinges on learning and performance of organizations. So, with compelling changes in the business environment following the economic crisis, both social and personal competencies are extremely important for a healthy and productive life at work and in other aspects of life, too. This article lays emphasis on how to bring emotional intelligence to the workplace for organizational success.

Article Price : Rs.50

Unlocking Emotional Intelligence for Sustained Organizational Effectiveness

-- Garima Bardia

The world is changing at a pace faster than ever before and so are the people who are a part of it. This article highlights the way in which emotional intelligence has the ability to become a panacea for all ills of the modern day business organizations. The article discusses a model which illustrates how higher EI leads to better leadership and interpersonal relationships, which, in turn, results in improved organizational effectiveness. Finally, an outline to implement EI training programs is provided to help organizations develop emotionally intelligent employees for future challenging roles.

Article Price : Rs.50

Emotional Intelligence Model for Managers

-- Dr. Mohammed R Ahmed

Emotional intelligence refers to those abilities and capabilities that help individuals feel and manage emotions in order to achieve their goals. This article presents a simple and clear explanation of emotional intelligence, and suggests it is a synergy that occurs between the abilities and capabilities that individuals possess for managing emotions. The model presented in this article puts forward three possible outcomes of emotional intelligence. The article claims that the best way to measure the impact of emotional intelligence is to feel and observe it, and develop internal measuring tools based on the industry.

Article Price : Rs.50

Emotional Intelligence and Performance Improvement

-- Jyoti Joshi

The study of Emotional Intelligence (EI) has become the need of the hour. With EI one can recognize different emotional states and develop sensitivity. It helps in assessing the effect of emotions on behavior and identifying the best emotional state which helps to manage specific situations. In today's competitive world as jobs are becoming intellectual and the world is coming closer, understanding others emotions and feelings has become very essential. Higher EI improves individual, group and organizational performance.

Article Price : Rs.50

Emotional Intelligence : The Quintessence of Organizational Excellence

-- Deepak Kumar Sahoo and Chandrakanta Sahoo

Emotional Intelligence (EI) leads to organizational excellence, i.e., quality which is contextually linked with peoples' perception on objects. While evaluating objects, people experience lots of emotions in the forms of joy and anguish, anger and weariness in the workplace and confront a lot of problems in their personal and professional lives. This article discusses how HR professionals can maintain harmony of discord at both levels by generating positive emotions in the workforce to extract their best to accomplish organizational excellence.

Article Price : Rs.50

Executive Derailment and Emotional Intelligence : Some Perspectives

-- Dr. Michael Walton

This article suggests that the notion of Emotional Intelligence (EI) has a worldwide applicability in the preparation for executive leadership and in enhancing business performance. EI legitimizes a fuller consideration of the emotional interplays which characterize all work-based activity and facilitates discussion about significant facets of workplace behavior, which may otherwise be denied, discounted, ignored or trivialized. It is suggested that EI offers perspectives whichif utilizedcould reduce the frequency of executive derailment and enhance organizational working relationships.

Article Price : Rs.50

Emotional Intelligence : A Smarter Way to Deal with Organizational Stakeholders

-- Shashi Tiwari

Human beings are social animals. They are involved in a continuous process of interaction with others and even themselves throughout the day. This is not only a want but a basic necessity, as we cannot afford to stay alone. Even Maslow, the famous psychologist, has advocated the importance of social needs. Hence, it is very essential to understand the feelings of the workforce we deal with in order to extract and utilize their talent in the most efficient way, and thus the need of understanding emotional intelligence.

Article Price : Rs.50

Emotional Intelligence in the Workplace

-- Nigamananda Biswas and Sonit Dutta

Emotional intelligence describes an ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of oneself, of others, and of groups. In the workplace, success seems to hinge on intelligence, logical capabilities, and job-related skills, rather than what we do with our emotions. It becomes important to understand what we and others are feeling, how to manage our own feelings and the relationships with others. Thus, emotional intelligence is the outcome of effective communication between the rational and emotional centers of the brain.

Article Price : Rs.50

Emotional Intelligence : Twinkling Star of Positive Change

-- P Sudarkodi

The success of a person depends on how he manages his or her emotions. Emotion is the state of mind which can contribute both positively and negatively to human behavior. So it is essential to manage and control one's emotions to have a better behavior. Organizations depend on human resources and thus have to contribute positively in tuning the behavior of individuals towards a common goal. Nowadays, apart from managing and controlling their own emotions, one should be able to understand others emotion through emotional competencies. This is the essence of emotional intelligence.

Article Price : Rs.50

Controlling a Tsunami Called Emotions

-- Padmashree Radhaswamy

The purpose of this article is to communicate to the readers that acquiring Spiritual Intelligence is crucial for laying the foundations for Emotional Intelligence. The article at first defines Spiritual Intelligence and Emotional Intelligence. It demonstrates the fact that the two are interconnected and entwined to an extent that they are inseparable. This point is driven home with cases taken from both mythology and present life.

Article Price : Rs.50
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
HRM Review