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January' 07
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Tarapore Report - II : Reading between the Lines
Microfinance : A Promoting Instrument for SHGs
Analytical CRM in Banking Sector : Application of User Profiling Customer Services
Marketing in Indian Banks : A Myth or Reality?
Establishing SHG - Bank Linkage : A Case of Anarde Foundation
Security Aspects of e-Banking Technology
Progress in ATM Technology
Mobile Banking : Right Call for Financial Inclusion
Combating Bank Frauds through Technology
Indian Banking : Challenges and Opportunities
Time Not Ripe for Full CAC
     
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Tarapore Report - II : Reading between the Lines

- - Katuri Nageswara Rao

Tarapore Report-II urges for a strong macroeconomic policy, capacity building in domestic banks and consolidation of banks. The dissent notes, however, oppose the proposed ban on Participatory Notes, and any change in the present RBI policy with regard to exchange rate management, besides any dollar deposit schemes for foreign residents.

Article Price : Rs.50

Microfinance : A Promoting Instrument for SHGs

- - R Subramanian

A considerable amount of work needs to be accomplished in terms of outreach to make a serious dent on poverty and realize the long cherished goal of Vision-2020. However, the logic and rationale of SHG-based microfinance have been established firmly enough in the sense that micro credit has effectively graduated from an "experiment" to a widely-accepted paradigm of rural and developmental financing in India.

Article Price : Rs.50

Analytical CRM in Banking Sector : Application of User Profiling Customer Services

- - B Sujatha

User profiling applications help banks to serve customers effectively and efficiently. With the rapid growth in online banking, it is predicted that banks will increasingly turn towards user profiling systems by the end of this decade. User profiling also helps banks to identify customers with similar investment patterns, cater to specific segments with new products and services and manage customer value. It can also be used for user identification and shared-secret authentication.

Article Price : Rs.50

Marketing in Indian Banks : A Myth or Reality?

- - Ravi Kumar Sharma

In today's competitive world where customer is king, banks have realized the potential of marketing and are recruiting marketing professionals to cater to their marketing needs. But the question arisesare the banks really prepared to go for marketing or is it just a window dressing? This article provides some insights into the question.

Article Price : Rs.50

Establishing SHG - Bank Linkage : A Case of Anarde Foundation

- - Naresh Singh

Anarde Foundation, one of the leading SHPIs in India, started group linkage in North Gujarat in 1997 with the support of Nabard; but it could not sustain the project for long. This case is the reflection of the Project of SHG-Bank Linkage implemented by the Foundation.

Article Price : Rs.50

Security Aspects of e-Banking Technology

- - S Murali and B Murali

While using banking technology, customers need to focus on security aspects. This article deals with the security issues related to ATM transactions and net banking. The new age bank customers not only demand speed, but also need quality and safety. Most of them prefer to use technology rather than stand in the queues in banks. Mobile phones, ATM, and Net banking are becoming the buzzwords of the day. Associated with the comforts that this new technology brings at our fingertips, there are also some flipsides. This article explores the "loose ends" and provides some "surefire" tips to encounter the same.

Article Price : Rs.50

Progress in ATM Technology

- - B Manoharan

This article analyzes the role of Information Technology and ATMs in transforming the Indian Banking Industry. The banking system occupies an important place in a nation's economy. The role of commercial banks becomes more important in a planned or developing economy like India. Banking industry is the lifeline of our economy. A banking institution is indispensable in a modern society.

Article Price : Rs.50

Mobile Banking : Right Call for Financial Inclusion

- - T Paulraj

Will the banking sector fully realize mobile banking technology's potential of bringing the unbanked masses into the formal banking stream?The present era is witnessing the growth of an extremely mobile generation, thanks to handheld communication devices like mobile phones or cellular phones. Today's youth, they say, cannot live without a mobile phone. It is like a sixth finger for them.

Article Price : Rs.50

Combating Bank Frauds through Technology

- - Madan Lal Bhasin

With the huge expansions in banking transactions consequent to the transition of banks to mass banking, and large-scale computerization, both have played a major role in the perpetration of the frauds. Advances in computer hardware and software underly most of the increase in cheque fraudsprimarily the development of low-cost, high-quality color printers and scanners, along with desktop publishing software, that makes it relatively easy to alter legitimate documents or create counterfeit cheques virtually indistinguishable from the real thing.

Article Price : Rs.50

Indian Banking : Challenges and Opportunities

- - SN Ghosal

Indian banks are slowly but steadily shifting from traditional collateral-based banking model to risk-sharing and risk-transferring models by adopting derivatives, securitization and microfinancing.

Article Price : Rs.50

Time Not Ripe for Full CAC

- - Rajendra Singh

Tarapore report-II recommends gradual transformation to full Capital Account Convertibility (CAC). This article analyzes whether the Indian economy is strong enough to adopt full CAC or not.

Article Price : Rs.50
Global Executive Summaries
  • Global Economic and Financial Integration
    Full Text: www.bis.org
  • Supervision of Credit and Financial Institutions in Greece
    Full Text: www.bis.org
  • Banking Reforms
    Full Text: www.riksbank.com

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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