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Attitude is everything at the workplace. The
outlook of an employee defines him as a
person, reflects his ways of thinking
and acceptance or nonacceptance by the coworkers. The confrontations at the workplace can
be mellowed down, if the employees wear the right attitude which strengthens their association
with the boss and colleagues in the long run. The positive attitude shown by employees at
the workplace will enable them to overcome hurdles and difficulties. Therefore, building and shaping
a proper attitude can work as an armor and promote a congenial climate at the workplace.
The work life is very important to any employee. Workplace entails
harmonious relationship among the employees and
the employers. Thus, any undesirable behavior adopted by the employees can lead to
complexities and hamper the interpersonal relationship at
the workplace. People are expected to wear the
right attitude, which is reflected through their
various habits and practices. The positive work environment is generated with the
collaborative effort of the employees. Such an outlook is
not created within a day. It requires a person to
alter some of his opinions and individual beliefs
and habits. Consequently, employees need to contemplate on areas to change themselves and
fit into any work environment.
The grievances, misconduct, poor industrial relations, strikes and discontentment at
the workplace are results of low degree of
employee tolerance. We often fail to appreciate others and
do not give due respect to their opinions and
advice. The diverse workforce differs in terms of
culture, religion, beliefs, caste and creed, language
and demographic characteristics. Therefore, in
such work cultures, showing intolerance towards others engenders conflict and people
often encounter dysfunctional situations. Building tolerance among employees has become
an important tool for effective diversity
management. High tolerance removes the ego clashes among
the employees, and between the management and employees. A cooperative attitude and
the empathetic feelings are nurtured when one displays high degree of tolerance.
An employee becomes more acceptable when he speaks less and shows willingness to listen
to what others have to say. Listening develops
better relations and a better problem-solving environment. Feedback from the
receiver contributes to effective listening.
Reflective listening is an active listening. There are ways
of improving listening skills. These include:
taking down notes, avoid formation of premature evaluation, identify the key issues of
discussion, showing respect to others' opinion and give
time to the speaker to clarify his points. |
