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Management
Global CEO
November '04
 
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LeasePlan - Leader of fleet management services
50
The law of unintended consequences
50
Glass borders: Women in international assignments
50
Oracle's bid for PeopleSoft: Crossing the first hurdle
50
Pillars of TPM
50
The real challenges in corporate governance
50
Trouble at Yukos
50
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COVER STORY

LeasePlan - Leader of fleet management services

-- Ravi S Madapat

LeasePlan is the world leader in the business of vehicle leasing and fleet management, operating with a fleet of more than 1.2 million vehicles across the globe. India is LeasePlan's first foray into the Asian market. LeasePlan India started its operations in 1999, and today it has more than 6500 vehicles on the road. Headquartered in New Delhi, LeasePlan also has branch offices to service the needs of customers in Mumbai, Bangalore, Chennai and Kolkata.

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

MANAGEMENT

The law of unintended consequences

-- AV Vedpuriswar

This article gives a few examples to illustrate the law of unintended consequences. Our political leaders decided to give Small Scale Industries (SSI) a special place in the economy, to nurture them and to create jobs after independence. Many areas were exclusively reserved for them. They were also given special concessions. The results, however, have been disastrous.

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

MANAGEMENT

Glass borders: Women in international assignments

-- Sowjanya Bhupatiraju

Global leadership is developed through foreign assignments. Selecting the best candidates for international assignments matters a lot. In most organizations, there is only a marginal representation of women in international assignments. This article talks about how women are sidelined for international assignments. Managements in many companies hesitate to send women overseas since women are perceived to encounter more prejudice on international assignments than men, making it difficult for women on international assignments to succeed.

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

STRATEGY

Oracle's bid for PeopleSoft: Crossing the first hurdle

-- Ravi S Madapati

Oracle's takeover bid for PeopleSoft has been continuing since the last 15 months. Launched in June 2003, the hostile takeover "attempt", if successful, would propel Oracle into the top league of business software makers in the world, only next to SAP. But Oracle had to face numerous legal problems in its bid from the Justice Department, JD Edwards and PeopleSoft. In September 2004, a Federal Judge in the US ruled that Oracle could pursue its bid for PeopleSoft. Following this ruling, the only impediment in Oracle's way to acquire PeopleSoft is the European Commission. The article enlists the important aspects of the deal, as the takeover saga continues.

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

OPERATIONS

Pillars of TPM

-- Sini Elezebeth Johnson

Today customer, competition, and change are the most dominant factors governing the global markets. Change has always remained constanta force that is very dynamic, vicious and unpredictable. To survive and grow in such a turbulent environment, organizations have to focus on shifting from a function-oriented to a process-oriented operation. This article shows how Total Productive Maintenance (TPM) helps in the fundamental rethinking of business processes to achieve improvements of cost, quality and speed through zero defects, zero accidents and zero failures in the production system through "total employee involvement".

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

CORPORATE GOVERNANCE

The real challenges in corporate governance

-- AV Vedpuriswar

Improving corporate governance requires important steps that are not covered by the growing number of rules and guidelines for corporate governance. The most important step is to create a climate of trust and candor. In the 1980s and 1990s, shareholder activists, accountants, lawyers, and analysts highlighted the importance of independent directors, audit committees, ethical guidelines, and other structural elements that could help ensure that the board did its job. The article presents various examples to show the evolving nature of corporate governance.

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

GLOBAL BUSINESS

Trouble at Yukos

-- Bala Bharathi

Yukos, Russia's second largest company with a turnover of US$35 bn in 2003, produces 20% of Russia's oil and accounts for 6% of its GDP. By mid-2004, however, the company seems to have been caught in a quagmire of legal hassles. The company was burdened with a huge tax, a sum that could potentially bankrupt Yukos. The article looks at how the trouble began at Yukos.

© 2004 IUP. All Rights Reserved.

Article Price : Rs.50

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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