Knowledge management may
be defined as the process by
which organizations generate values from
their intellectual capital and knowledge-based assets.
Nonaka and Huber defined knowledge as a justified belief that increases an
individual's capacity to take effective action. Action in this context may
involve physical skill as well as cognitive or intellectual knowledge.
Knowledge may also be defined as any information processed in the
mind of an individual.
Generation of knowledge is a gradual transformation process,
and is generated when data is transformed into
information, which in turn is converted into knowledge. Data is any
unstructured material which when combined in a meaningful way is
information. Information when put together generates knowledge.
It may also be concluded that knowledge and information are
not too different from each other, but the meaning of the
terms somewhere overlap. Processed information is knowledge which
is also known as tactic knowledge. This knowledge
becomes information once again, now known as explicit knowledge,
when it is communicated to others through any medium such as
text, spoken words, computer output, etc. Churchman (1972)
conceptualized knowledge as "knowledge resides
in the user and not in the collection (of information)."
A study was conducted at Northeast University
on knowledge management which had representatives from
various organizations holding dignified management positions spread
over 12 countries some of whom were from Australia, Germany,
Canada, Saudi Arabia, Switzerland, and Spain. All respondents
irrespective of whether they currently had or were thinking of implementing
a knowledge management system in their organizations basically
talked about three major subjects: |