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Management

 HRM Review


January '11
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Career Plateau : A Plateau at Which You Put Your Thoughts in Order and Prepare to Try Again
Motivating Employees : An Everlasting Challenge
HR Metrics : Moving Beyond Absenteeism and Turnover Statistics
Knowledge Management Through Effective HRM
Role of Organizational Culture in Shaping Buyer-Seller Relationship: A Critical Analysis
Achieving Organizational Effectiveness Through Health Management and Ergonomics : An Overview
Cisco's Organizational Structure and its Collaborative Approach to Decision Making
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Career Plateau : A Plateau at Which You Put Your Thoughts in Order and Prepare to Try Again

-- Silpy Sarker

The need of continued existence and escalation, in this rapid altering environment has forced the enterprises to dwindle their hierarchical positions, leading to slow rate of promotion and increase in competition among the employees. Thus, employees hit a terrain in career termed as career plateau, perceived negatively as a phase of no new opportunities and challenges, which results in dropdown of their performance. This article tries to look into the different rationales behind plateauing and change the way of thinking from pessimistic to more optimistic by adopting the right approaches.

Article Price : Rs.50

Motivating Employees : An Everlasting Challenge

-- D Christopher Amrutham

Motivating employees is always a challenging job to be performed by the manager. Theoretically stated and practically proved point is, employees can only be motivated by satisfying their needs. The needs are not consistent and stable for the employees. They keep on changing with the changing business circumstances and human requirements. Hence, motivating the employees depends on identifying their needs and thereby fulfilling them to the best possible extent, which is always a challenging task for the employers. This article therefore looks into these issues so as to highlight the everlasting challenge of motivating the employees in relevance to the current scenario.

Article Price : Rs.50

HR Metrics : Moving Beyond Absenteeism and Turnover Statistics

-- Dr. Samta Jain, Dr. Namrata Mehta

In today's world, realization of human resource has become quite prominent and pronounced with companies assigning dollar values to their staff. HR department is entrusted with the role of creating and enhancing the value of human resource and, in turn dealing with the competitive challenges in the changing market scenarios. In the rapidly changing work conditions, there is an acute need of strategic human resource practices and its successful implementation. HR metrics is one such instrument which measures specific outcomes and criterions through its design.

Article Price : Rs.50

Knowledge Management Through Effective HRM

-- Shashi Tiwari, Mananjay Dubey

Today, the business environment is characterized by three Cs, namely—Change, Challenges and Competition. In this tough and challenging competitive environment, it is very essential not only to survive but also to emerge as winners—the only key to stay in competition in the long run. To serve this purpose, the strongest assets available to organizations are its human resources, who are the source of ample amount of information and knowledge. The challenge today is effective utilization of this knowledge to gain competitive advantage, and hence the importance of knowledge management via effective talent management.

Article Price : Rs.50

Role of Organizational Culture in Shaping Buyer-Seller Relationship: A Critical Analysis

-- Dr. Pradip Kumar Mallik, Dr. Pradyumna Kumar Tripathy

Culture is an abstract entity. But, it has practical meaningfulness particularly in the organizational context. Culture creates the identity of an organization. It lends specific business climate where employees are nurtured. The buyer-seller relationship, indeed, reflects assimilation of two organizations bearing distinct cultural identities. This article identifies the cultural complexities and the process by which it moulds the relational dynamics between the buyer and the seller. The article further explores some contextual incidents with reference to effective assimilation of culture, fostering the relationships between the buyer and the seller in real world scenario.

Article Price : Rs.50

Achieving Organizational Effectiveness Through Health Management and Ergonomics : An Overview

-- Dr. T Munirathnam Naidu, Dr. G Ramesh

Ergonomics is the science of balancing between employees and the work they do. It is concerned with designing jobs by integrating socio-technical factors of the job and characteristics of a jobholder. It provides a safer and comfortable workplace solution for increased efficiency and enhanced productivity. The principles of ergonomics are being used to improve man-machine system so that an employee can perform the job effectively. Good ergonomics in the workplace results in less absenteeism and minimum turnover due to health issues. It can keep employees healthier, happier and energetic.

Article Price : Rs.50

Cisco's Organizational Structure and its Collaborative Approach to Decision Making

-- Debapratim Purkayastha

Cisco Systems, Inc. (Cisco), an Internet technology company, has an organizational structure comprising of various cross-functional teams. The key decisions in the company are taken by councils, boards and working groups. These committees (around 60 as of 2009) working at different levels are cross-functional in nature. According to John T Chambers (Chambers), the Chairman and CEO of Cisco, the company had reorganized to break free of the silo culture in the company prior to 2001, so that it could remain agile and innovative in a rapidly changing industry. The company felt that the traditional command-and-control model had lost its relevance, and the future would be about collaborate models of decision making. He also claimed that the new organizational model had served the company well and helped implement its aggressive growth strategy amidst the economic downturn. Industry observers and organizational experts are however divided in their opinion about Cisco's organizational structure and approach to decision making.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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