A business organization
consists of people as its
building blocks who with their unique talents of
skill, knowledge, expertise and attitude, come together to achieve the
goals and objectives of the enterprise. Each of the individual brings
his/her personal traits of likes, dislikes, emotions, values, etc. to
the organization. Again, each individual having been born
and brought up in a unique environment, has a distinct way
of thinking, reacting to various stimuli and performing his/her
task. But, an organization can ill afford the luxury of dichotomy of
behavior of its members in terms of methods and means they adopt or would
like to adopt, to utilize the material and human assets of the enterprise
for achieving its goals. Therefore, in an organizational set-up, there is
a definite need for generating and developing a uniform pattern
of actions and relations down the line of command and in the
various functional departments. This calls for creation of an environment
that fine tunes and modulates the personality traits of
individual members to fit a desired organizational behavior
pattern. This is the genesis of need for developing an
`Organizational Culture'.
Organizational culture is the lifeblood of the organization. It
is the DNA of the organization, playing a pivotal role in shaping
the behavior of its employees (Singh, 2009). If we analyze the
various definitions of organizational culture as proposed by different
scholars, then we will realize that it is a set of basic assumptions or a set of
customs or key characteristics. These key characteristics can be termed
as determinants of organizational culture. Singh (2009) has
referred to the works of Chatman and Jehn (1994) to cite seven such
elements of organizational culture that could be used to describe
organizations.
Organizations differ in the extent to which they value
these core characteristics. Within the same industry, different
companies may emphasize these determinants differently. This is the reason
why two different organizations producing identical
products, operating under identical marketing conditions and
using similar technologies in their core operating systems, give
different vibes and feelings to an outsider, thus proclaiming
different organizational cultures across organizations. |