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Management
E-Business
December' 03
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EAI: The Key to Achieve `Zero Latency'
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EAI

EAI: The Key to Achieve `Zero Latency'

--S Jaya Krishna

In an information-based world, companies that eliminate "information float"the costly lag between the time data is created and when it gets used, have an advantage. Accelerating the collection and use of decision-making related data is increasingly a critical service and profitability requirement for companies that compete in diverse information-intensive industries, such as financial services, telecommunications, retail and healthcare.

Article Price : Rs.50

Raising EAI Standards

--Steve Craggs

The EAI business has witnessed a significant change during the recent years. Earlier, the EAI vendors dictated their own terms and had full control over the market. The situation has now changed considerably with vendors developing technology according to the business needs of end-user companies. The article discusses about the changing dynamics of the EAI business and the emergence of standards. It also examines the factors that determine the success of companies in EAI business.

Fighting Complexity in IT

-- Frank Mattern, Stephan Schönwälder, Wolfram Stein

The slowdown in the economy has forced organizations to reduce their IT expenditures significantly. The article advocates the need for organizations to utilize their cost cutting measures to make changes in the way they use and manage IT. It proposes strategies to help organizations overcome IT complexity and position them better for the end of economic downturn.

CRM's Disruptive Innovation

--Aberdeen Group

In just a short span of time, application hosting has emerged as a substitute for the traditional software licensing. In the CRM space, analysts term hosting as a `disruptive innovation' and feel that it has become a viable alternative to costly CRM implementations. The article explains the meaning of disruptive innovation and examines how hosting in future will affect the software industry as a whole and CRM business in particular.

Demystifying Content Management

--George Parapadakis

Content Management has been one of the least hyped terms in IT space. However, that does not undermine its importance as a necessary prerequisite for the information management solutions in the present context. The article explores the origin of content management, its various types and the key drivers. It further says that content management is here to stay as a business function necessary for Web-enabled marketplace.

Web Conferencing

--Gilda Raczkowski

Web conferencing promises to change the face of collaborative communications by leveraging ease of use, availability and ubiquitous power of the Internet. Companies can take advantage of these services, which combine voice, data and video communications into an integrated solution. The article details the benefits of Web conferencing for companies including reduction in costs, improved business productivity, eliminating the need for physical meeting and enhanced employee performance.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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