| Exit interviews are in vogue for more than three decades now. Even in India, most of the employers are conducting these interviews today. No one is however, sure if they are carried out the way they are desired. Nevertheless, they provide great insights into how employees perceive their organizations and the levels of "employee-satisfaction". In the light of increasing employee-turnover, organizations have to perforce conduct these interviews in a "non-perfunctory" way to elicit information on what prompts employees to leave so that they can initiate corrective measures for arresting attrition.
A competitive edge enjoyed by an organization today over other market players is likely to vanish tomorrow. Organizations are increasingly becoming aware of this challenge. To keep ahead of others, they are required to constantly innovate. So, diligent harnessing of knowledge has become the new mantra for them. In its pursuit, businesses are leaning heavily towards cross-functional teams, process and product-based teams, or simply work-groups. Organizations are encouraging team members to capture new ideas and spread knowledge across the organization for an overall increase in efficiency. High-performing businesses are known to gather more and better information about their business and that of their competitors. They use the information so collected and its analysis for decision-making. They monitor their performance critically and use the feedback to continuously improve their business processing. In the process, people have become the critical input for organizational growth.
Thus, every organization is today looking for the best, brightest, most dynamic and most productive workers. Indeed, locating knowledge workers, hiring and retaining them in the organization has become the prime function of organizations. Simultaneously, employees too have become more choosey of their employers. Today, they look for organizations which offer them a chance to use their skills to the maximum, an employer who can tell them what they can do better, an organization that offers them excellent scope to grow intellectually, a job that challenges their wisdom, a leadership that can be relied upon, etc.
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