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Management
HRM Review

December '04
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Exit Interviews: A Tool to Unearth Reasons for Employee Turnover
Exit Interviews
Making Exit Interviews Effective
Exit Interviews: A Potential Tool for Talent Retention
Exit Interviews: Employers' HR Tool
Human Resource Management in Banks: Past and Present Scenario
Effective Leadership
Assessment Centers: An Effective Tool for Ensuring Advantage People
Road Map to Success: With Passion and Emotional Quotient
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Exit Interviews: A Tool to Unearth Reasons for Employee Turnover

- - GRK Murty

Exit interviews are in vogue for more than three decades now. Even in India, most of the employers are conducting these interviews today. No one is however, sure if they are carried out the way they are desired. Nevertheless, they provide great insights into how employees perceive their organizations and the levels of "employee-satisfaction". In the light of increasing employee-turnover, organizations have to perforce conduct these interviews in a "non-perfunctory" way to elicit information on what prompts employees to leave so that they can initiate corrective measures for arresting attrition.

Article Price : Rs.50

Exit Interviews

- - Dilip Dasgupta

Knowledge management necessitates exit interviews, which promote good practices within the organization. The departing employees can suggest steps to prevent any large-scale turnover. Conducted in an open and sensitive atmosphere, exit interviews can prove to be very useful.

Article Price : Rs.50

Making Exit Interviews Effective

- - Daniel Ashish and C Abhinaya

Exit interviews are structured as an important asset for managements to ascertain the reasons for employees leaving the organization. Such interviews need a perfect design and effective execution. It is the responsibility of the companies to utilize these interviews for employee retention and thus strive for organizational growth.

Article Price : Rs.50

Exit Interviews: A Potential Tool for Talent Retention

- - Radha Mohan Chebolu

Exit interviews act as a bridge between the management perception and the employees' aspirations. This article discusses the role of HR in retaining talent with the help of feedback obtained from an exit interview, which provides vital clues to shape talent retention strategies.

Article Price : Rs.50

Exit Interviews: Employers' HR Tool

- - K Mallikarjunan

Exit interviews try to delve deep into the mind of the departing employee and make him speak out his mind frankly and valiantly. In this context, employee turnover is defined as the process of exit of an employee and his replacement. A consistent plan of exit interviews with suitable HR measures would reduce employee turnover and ensure their constancy.

Article Price : Rs.50

Human Resource Management in Banks: Past and Present Scenario

- - P V Anantha Bhaskar

The Human Resource (HR) department manages the efficiency of people working in operations and marketing departments. Proper recruitment, training and deployment are the key factors contributing to the success of the HR department of any bank. Building competence in the banking industry is largely dependent on the best selection process adopted by the HR department.

Article Price : Rs.50

Effective Leadership

- - V V Ramani

The quality of leadership is dependent on how the leader views the future and what kind of strategies he follows. This article highlights effective leadership and its importance in the development of the organization. The leaders should ask themselves some questions in retrospect to know their efficiency, based on which they should respond to the situation. Leaders aspiring to be visionary should be able to mentor their successors at all levels and look beyond the horizon.

Article Price : Rs.50

The Future of Hiring: The Shift is on to Hire Less Active Candidates

- - Lou Adler

Varying the resources, in the process hiring less active candidates affects sourcing, advertising, selection, training and recruiting processes. The goal of a perfect employer is now shifting towards pursuing less active candidates rather than active candidates. This article discusses the changes, which need to be considered to hire less active candidates.

Assessment Centers: An Effective Tool for Ensuring Advantage People

- - Priya Angle

"Our people are our most important assets". More and more organizations are awakening to the fact that they can no longer ignore this crucial resource. The belief being that "satisfied employees" ensure "satisfied customers". An Assessment Center is one of the tools used as aids of employee enrichment. Even though it may seem that too much money and time is involved in implementation of as Assessment Center, the benefits of such an exercise far outweigh the perceived drawbacks, in the long run.

Article Price : Rs.50

Road Map to Success: With Passion and Emotional Quotient

- - Rupali Kumar

A study of Indian bigwigs shows that their passion for success and supremacy has been the key to their sustained competitive edge. One of the key elementsthe driving and energizing force in all the bigwigs is their leadership quality in general, and maximizing achievement with the help of the emotional factor, in particular. This article focuses on highlighting the key areas passion and emotional quotient to be a high achiever.

Article Price : Rs.50

Employee Retention in a Shrinking Labor Market

- - Laura Benjamin

Result-oriented organizations know that engaging themselves in right hiringculled with successive mass layoffs-earns them a good name. Employee retention efforts require going back to fundamentals rather than looking for an interim to invalidate years of negligence. The main reasons for employees leaving the organization may be due to volatile work environment, indifferent boss or incompetent co-workers.

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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