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Management
Global CEO
February '05
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"Our strategy is simple: Stay focussed on the customer and deliver him unbeatable value in service quality, product innovation and customer friendliness."
The dollar crisis: A doomsday scenario
The rise and fall of Arthur Andersen
Samsung Electronics: Rise to the top
Born Global Firms: An introduction
E-governance for healthcare: A proactive approach
Reverse mentoring
Energy crisis
The end-of-days for voice on wire
Environment, people and globalization-An overview
Hostile takeovers and defenses
Restructuring at HLL-The management control system perspective
     
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"Our strategy is simple: Stay focussed on the customer and deliver him unbeatable value in service quality, product innovation and customer friendliness."

- - Ravi S Madapati

Reliance Industries needs no introduction. The company has singlehandedly revolutionized public equities market in India. The company is India's largest petrochemical firm and second largest company (behind Indian Oil and just ahead of Hindustan Petroleum). Reliance contributes about 3% of India's GDP and is also the country's largest exporter. Reliance exports its products to more than 100 countries the world over. Polyesters and polymers account for most of Reliance's sales. Reliance was founded by late Dhirubhai H Ambani (1932-2002).

©2005 IUP. All Rights Reserved

Article Price : Rs.50

The dollar crisis: A doomsday scenario

- - Dilip Dasgupta

Dollar, the universal currency is ready for a sharp correction. It may lose its privileged position unless US mends its spending habits. If dollar crashes, there will be a systemic fall out, seriously jeopardizing the economies of the leading nations of the world, including that of US. Soft landing the dollar is an international priority.

Article Price : Rs.50

The rise and fall of Arthur Andersen

- - Srividya Srinivasan

This article is about the rise and fall of one of the most popular accounting firms, Arthur Andersen. Rated as one of the 'Big 5' along with Deloitte, KPMG, Ernst & Young, PricewaterHouse Coopers, the firm once known for its proud culture of integrity and high reputation crumbled due to unethical practices. Enron was the last straw for Arthur Andersen which was already mired in deep controversies and internal troubles. When Enron fell, it dragged along with it the 80 year old, once successful, reputed auditing firm into deep abyss.

Article Price : Rs.50

Samsung Electronics: Rise to the top

- - Ravi S Madapati

The electronics giant-Samsung is making its way to the top swiftly. Samsung is second to none in the manufacturing of CDMA phones, LCD monitors etc. The article throws light on the rapid progress of Samsung in the recent past.

Article Price : Rs.50

Born Global Firms: An introduction

- - Neeraj Mankad

The process of Internationalization of a Firm has been a wide-spread subject of research over the last many years. The technological revolution, responsible for free exchange of information across countries, formation of new trade blocs like the EU, WTO, etc., resulted in firms expanding their markets across borders.

Article Price : Rs.50

E-governance for healthcare: A proactive approach

- - Rajani Singh

The healthcare industry has a pivotal role in the economic health of the country. The prime health objective of National Health Policy 2002 is to ensure equal access, to medical services to all citizens irrespective of the location of their residence. This article narrates the present status of the health care and the role of electronics in improving healthcare.

Article Price : Rs.50

Reverse mentoring

- - Smita Kulkarni

"Mentoring has been an inalienable ingredient of the corporate parliaments, wherein the elderly, learned, and experienced top brass of the company coach the budding executives. But with the changing times and sprouting necessities, the corporate houses are encouraging the practice of reverse mentoring, which witnesses the role reversal in the process of mentoring. The articles provide a detailed understanding of the concept."

Article Price : Rs.50

Energy crisis

- - Sini Elezebeth Johnson

Energybe it a natural resource, a commodity, a societal necessity, or a strategic drive; it is truly the most indispensable `Growth Factor' for the world's economy and human well-being. However, the escalating disparity between demand and supply of energy has mooted the question whether we can avoid the impending collapse of the world economy and/or the destruction of civilization and the biosphere? Can Indian business meet this crisis?

Article Price : Rs.50

The end-of-days for voice on wire

- - NM Shanth

Convergence is seeing its way into the businesses, since technology-advocates have understood the feasibility of bringing voice and data together. Transmitting voice through data transmitting network comes, as an apt solution for today's businesses, at a time when they are looking for ways and means to cut costs.

Article Price : Rs.50

Environment, people and globalization-An overview

- - N Mukundan

The subject of environment has been under discussion for the last two decades. However, no systematic development has been made to incorporate these environmental issues in the developed world. This article attempts to highlight the critical ecological issues in developing countries like India, over pumping water, degradation of costal areas and exploitation of natural resources due to globalization.

Article Price : Rs.50

Hostile takeovers and defenses

- - Anitha Dilipan

Takeovers are mostly associated with the negative side of business. And, more often than not the target company employs all possible ways to avoid it. With the use of what are called takeover defense mechanisms, discussed at length in this article, the target companies try to build a shield around them. But not all takeovers are forced or thrust upon the target company- some companies mutually agree to face business uncertainties together.

Article Price : Rs.50

Restructuring at HLL-The management control system perspective

- - Rajeev Bhide

HLL has been passing through a rough phase since quite some time. This resulted in the inevitable restructuring at the various levels of the FMCG behemoth. This article draws a retrospective analysis of the restructuring at HLL.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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