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Management

Effective Executive


February' 07
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The Role of Leadership in Talent Management : Avenues for Consideration
Pratibha : A Means to Retain Talent
Executive Education : Training and Developing Business Executives
Base of the Pyramid : The Invincible Invisibles
"Designing positions that allow each and every individual to leverage their particular strengths and passion is the best way to build pride and to retain talent over the long haul."
"ITC Infotech has not only been attracting the best talent but also retaining the best in the breed."
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Talentship from Oracle to Miracle

-- Samuel Chandar

Managing HR is no longer about managing the workforce or managing people. It is now narrowing down to managing cohorts and individuals. No longer are people willing to accept the herd mentality or succumb to the proverbial bandwagonism, synonymous with earlier generations. With increasing globalization, mobility, dollar paychecks and a plethora of opportunities, young Indians are people in a hurryto reach a personal destination; one not necessarily in the direction the organization is headed. HR practitioners grope in their efforts at grasping the handle that will open the door to a method to manage the madness around. One such handle is "talent management".

The Role of Leadership in Talent Management : Avenues for Consideration

-- Dr. Paul B Carr, Dr. Kathleen Patterson and Dr. Myra Dingman

Talent management is a very interesting avenue for the effective executive in an organizational leadership position. The construct of talent management often includes management of human capital, human resources profiling strategies, performance management, and organizational learning management. It is often a very difficult task to develop leadership talent even after one has identified talent potential within an organization. This article examines some creative environments that may enhance the likelihood of talent emerging as an alternative to the common practice of attempting to manage talent as an avenue of correctness of fit for a job.

Article Price : Rs.50

Pratibha : A Means to Retain Talent

-- GRK Murty

People prefer to follow those who guide with vatsalyafilial affectionnot those who intimidate them and that is what pratibha shali leaders practice ardently.

Article Price : Rs.50

Preparing for Leadership : The Role of Mentors

-- Gautam Ghosh

Leaders who are to be developed would be chosen on the basis of the competencies of leadership. They would be then scrutinized to see what is trainable and what is not. Theoretical inputs would need to be alternated with real-life projects where they would be assessed on how they are developing. Each person in this program would be attached to a board member as a mentee. The mentor's job would be to guide them through the program and their performance would be a reflection of the performance of the board members themselves. The program needs to also end with an assessment of how they have developed and for successful candidates it should result in an immediate change into a leadership role.

Developing Future Leaders : Commit and Prioritize

-- Carol Kinsey Goman

Effective leadership is a crucial source of competitive advantage, and corporations can't just wait for leaders to arrive, fully developed. Organizations must actively seek out people with leadership potential and find ways to nurture and develop that potential. It takes a serious commitment of both time and resources to do it right. But that is the key to what separates great companies from good companies. Great companies make developing leaders a priority.

Executive Education : Training and Developing Business Executives

-- Dr. Sergio Matviuk

Executive training refers to particular instructional and educational activities aimed at honing job skills to enhance executives' professional and personal productivity. On the other hand, executive development is a much broader concept and refers to companies' efforts towards furthering the growth of their executives.

Article Price : Rs.50

The Shadow Side of Leadership : Recognizing Internal Drivers and Abilities

-- Richard Bolden

This article is written largely in response to the recurring emphasis on charismatic and inspirational leadership dominant at the time, and which is still widely pursued within many organizations. The author opines leadership needs to demythologize to enable all individuals, no matter at what level within the organization, to recognize their internal drivers and abilities, and thus find new ways of expressing their creativity and identity when interacting with others.

Mirage at the Bottom of the Pyramid : The Real Solution

-- Prof. Aneel Karnani

The BOP proposition is indeed too good to be true. It is seductively appealing, but is riddled with fallacies. There is neither glory nor fortune at the bottom of the pyramidunfortunately, it is all a mirage. The article proposes an alternative perspective on how the private sector can help alleviate poverty.

Base of the Pyramid : The Invincible Invisibles

-- Monica Dighe

Every successful leader in the industry or in any other field is known to possess exceptional knowledge and talent in specific areas. We may call these the peak of the pyramid. While we are dazzled by this genius, we often fail to notice the base of the pyramid. This wide base is what sustains and supports the pyramid of success. We may call it soft skills. These apparently simple skills make as much contribution to make the success story of a leader as his genius in the chosen field. This article attempts to take a look at some of these traits.

Article Price : Rs.50

"Designing positions that allow each and every individual to leverage their particular strengths and passion is the best way to build pride and to retain talent over the long haul."

-- Jeffrey M Cohn

Jeffrey M Cohn helps organizations develop better succession planning processes and groom rising stars into future leaders. Cohn was previously a Research Fellow at the Harvard Business School; the Director of Research at Chief Executive Leadership Institute (now at Yale); and a Director at the Law & Economics Consulting Group. He has given speeches on leadership and succession planning and has published widely, including a recent cover story in the Harvard Business Review, "Growing Talent as if Your Business Depended on It" (with R Khurana and L Reeves). He has also published in The Economist Intelligence Unit; Wall Street Journal (Career Journal); Directorship; Workforce Management; the Balanced Scorecard Report and has another Harvard Business Review article forthcoming on leadership, teamwork and innovation. He can be reached at jcohn@bench-strength.com

"ITC Infotech has not only been attracting the best talent but also retaining the best in the breed."

-- Anand Talwar

Anand Talwar is ITC Infotech's Global Head of Talent Management. He heads the talent management function for both the IT services and BPO operations and supervises the Human Relations activity of its overseas operations. He is currently working towards building a "world-class" organization through strategic interventions in human management practices and ensuring that the organization has the necessary competitive edge as "knowledge leaders".

Talent Management : The GE Way

-- Satyakama Paul

As many companies are expanding their operations on a global scale, human talent has assumed prime importance. An increasing number of companies have started focusing on nurturing and retaining their talents. General Electric (GE) is a leading global conglomerate with varied businesses. The company has more than 315,000 employees and its operations are spread over 100 countries. In 2006, Fortune magazine placed GE on the top of the list of the "500 most admired companies" and Financial Times rated it as the "most respected company". Such recognition was due to GE's innovative "talent management" practices. The case discusses the changing paradigm of GE's human resource philosophy and its present day innovative "talent management" practices. It states how the systematic process of recruitment and selection has helped GE in picking the right person for the right job. Its training and development processes were so formulated to impart the right measure of technical and managerial skills to its employees. Its compensation packages were developed to provide incentives for superior performances and align the employees' and the share holders' interests. The company's policies were also directed towards providing support to the employees so that they could take care of their families.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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