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COVER STORY
Developments in Health Insurance : An Analysis of Health Insurance Data
-- GV Rao
With a majority of 94% of lives medically insured not making health insurance claims at all, insurers need to re-examine their product design, pricing structures and risk management procedures to restructure the health insurance scenario. Blaming consumers and not introspecting their internal inadequacies, is not a business-oriented approach.
© 2007 IUP . All Rights Reserved
INSURANCE OPERATION
Expectations Management : A Tool for Enhancing Customer Satisfaction
-- SSN Raju Indukoori
Higher customer expectations lead to lower customer satisfaction levels, which is an indicator to concentrate more on bridging the gap between the expectations of the customer from the insurer and the ability of the insurance company to fulfill them. `Expectations Management' becomes critical and crucial for the survival and success of the insurance company and leads to sustained competitive advantage.
© 2007 IUP . All Rights Reserved
REGULATION
Risk-based Supervision of Life Insurance Companies : Some Important Issues
-- Ram Pratap Sinha
An attempt is made to compare the global and Indian scenarios with regard to risk-based supervision of the life insurance companies.
© 2007 IUP . All Rights Reserved
LIABILITY INSURANCE
The Subprime Mortgage Mess and the Professional Liability Market
-- Kevin LaCroix
The subprime mortgage crisis has affected the D&O insurance industry significantly and the professional liability insurance industry generally. Even the reinsurers of D&O insurers are uncomfortable. Ways and means to identify an individual's exposure to subprime debt are being thought of by the insurers.
© 2008 This article was first published in the September 2007 issue of Insurance Journal (www.insurancejournal.com). Reprinted with permission.
NON-LIFE INSURANCE
Event Risk Financing: Thinking beyond the Transfer versus Retain Paradigm
-- Donald J Riggin
Do you ever wonder why organizations spend so much time, energy and expense managing and financing event risk when the most significant risks, collectively known as business risks, receive comparatively little attention?
© 2008 IRMI. This article was first published in August 2007 issue of IRMI.com. Reprinted with permission.
NON-LIFE INSURANCE
Insuring for Workplace Violence
-- Timothy P Law and Frederick A Petit
In defending and paying workplace violence lawsuits, employers should learn to utilize the resources of their insurers.
© 2008 Risk and Management Society, Inc. This article was first published in the November 2007 issue of Risk Management Magazine. Reprinted with permission.
INSURANCE MARKETING
A Competitive Insurance Market - Sort of
-- Cyril Tuohy
The distribution gears of commercial insurance in Europe grind with inefficiency and `market distortion', according to European Union regulators.
© 2008 Risk and Insurance. This article was first published in the December 1, 2007 issue of Risk and Insurance. Reprinted with permission.
RISK AND INSURANCE
Risk Management in Strategic Decision-making
-- Ferdia Byrne and Ian B Farr
While companies have invested in tools to measure economic capital and organizational structures to manage enterprise risks, the full benefits won't come until the new approaches to risk management are embedded in the business.
© 2008 Reprinted with permission from the 2007/3 issue of Emphasis, a publication of the Tillinghast insurance consulting practice of Towers Perrin. All Rights Reserved by Towers Perrin.
BUSINESS ENVIRONMENT
Political Risk in Emerging Markets
-- Elisabeth Boone
ACE Global Markets `aces' the challenges of insuring investment risk in developing economies.
© 2008 Rough Notes. This article was first published in the october 2007 issue of Rough Notes (www.roughnotes.com). Reprinted with permission.
CASE STUDY
Risk Reduction or Risk Transfer : The Preferred Tool for Risk Management
-- B Venkata Ramana
While organizations use various strategies or techniques to deal with risk and its financial consequences, risk reduction and risk transfer are the two basic methods in vogue to handle risks, particularly the pure risks. Risk reduction is the process undertaken by an entity to reduce the risk exposure and thereby decrease the frequency, severity and unpredictability of losses. The case deals with the success story of an organization in implementing risk-reduction activities.
© 2007 IUP . All Rights Reserved
SPOTLIGHT
Bharti AXA : Life Insurance Company
-- Kamatla Sheeba
Bharti AXA Life Insurance Company Ltd., is a joint venture between Bharti Enterprises, one of India's leading business houses with interests in telecom, agribusiness and retail and AXA, world leader in financial protection and wealth management. It is the 16th player in the life insurance segment and is the second telecom company after Reliance to foray into the insurance business.
© 2007 IUP . All Rights Reserved
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