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Professional Banker

March '03
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German Banks: Managing Transformation
German Banks: Managing Transformation Dresdner Bank
Bank of India
Bancassurance: Issues and Challenges
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German Banks: Managing Transformation

-- Katuri Nageswara Rao

In present recession, German banks are languishing under the burden of low profitability, high costs and poor corporate credit quality. While tax cuts, public spending and labor reforms could spur growth, the imperatives of the `growth and stability pact' of EMU do not allow implementation of some of these reforms. Lack of strong political will is the other stumbling block. While German banks do not have Japanese type problems of high NPAs, overexposure to sensitive sectors etc., they do need corrections through consolidation and reforms before the present problems turn into a crisis.

German Banks: Managing Transformation Dresdner Bank

-- Katuri Nageswara Rao

In a scenario of economic recession and structural rigidities, Dresdner Bank, a major German bank of international repute, is also facing severe problems of profitability and growth like any other bank of Germany. It has been embarking upon restructuring through consolidation during the last two-and-half years. It has joined hands with Allianz, an internationally reputed insurance company, for cross-selling opportunities. It has been withdrawing from non-core business activities, taking cost-cutting measures including staff retrenchment. It achieved partial success in cutting costs and consolidating operations by third quarter of 2002. However, it has a long way to go to improve profitability

Foreign Banks: Pack Up Time? 

-- Aloka Majumdar

Four foreign banks namely Dresdner Bank, Commerzbank, KBC Bank and Siam Commercial are closing their Indian operations. At a time when many foreign banks are planning to expand/restructure their business, smaller foreign banks are closing their shops. The basic reasons are new hard rules by RBI and stiff competition from domestic public and private banks. The banks whose strategies are not in place have no other option. It is for the first time since 1991 that the number of foreign banks is on a decline in India.

Gauging Vulnerability in Banks 

-- Madan Sabnavis

The article investigates the vulnerability of the banks across the industry based on five ratios namely other income to total income, cost to income, provisions to operating profit, interest expenditure to interest income and net profit to total income. It is observed that private banks are more vulnerable than public sector banks. The banks like ICICI Bank, UTI Bank, GTB and Vysya Bank are extremely vulnerable to shift in interest rates. The regulator should check these vulnerabilities at the right time to prevent any catastrophe in the Indian banking industry.

Banking Sledgehammers for NPA Flies 

-- N Narasimhan

Instead of concentrating on large borrowers, the banks are sending notices to small units under the Securitization Act. They are ignoring the cost-benefit analysis to recover the NPAs. The small units being large-scale employment providers and net foreign exchange earners in contrast to large units are more valuable to economy. As the banks are restructuring/writing off the loans of large borrowers, if such facility is extended to small units they can further strengthen the economy.

ERP as `The Technology Solution' for the Indian Banks

-- Satchidananda S Sogala

The ERP, a product of IT, is only a tool and the business benefit will come only by creating the business restructuring and encouraging the people to use the facility. The benefits from the ERP implementation are both qualitative and quantitative. There is abundant evidence for the benefits accruing from the ERP implementations, when successfully completed. ERP helps achieve better control and provide support for decision-making both of which can help banks achieve financial savings through cost control and better integration.

Bank of India 

-- Yash Paul Pahuja

Bank of India with strong fundamentals and reduction in NPAs seems to be fully prepared for challenges of open market.

Bancassurance: Issues and Challenges 

-- D Satish

Bancassurance has always lured financial services providers. However, it is yet to take off widely as a business model. More than anything else, the key to successful bancassurance business model lies in understanding and satisfying varied needs of customers.

Management Challenges in Banking 

-- GP Muniappan

Indian banking was operating in a relatively comfortable and protected environment before the reform process. The reform process has brought the era of intense competition. It has paved the way for achieving remarkable improvement in various parameters. Every aspect of functioning of the banking industry, be it profitability, NPA management, customer service, risk management, human resource development etc., has to undergo the process of transformation to align with the international best practices. Managing the challenges effectively becomes the most urgent task for the banks' management.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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