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Management

Effective Executive


March'06
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Womens Safety in BPOs: Some Thoughts
Apple + Intel = Innovative Growth?: Only Time Will Tell
Tapping the BOP Segment: Opportunities Galore
Caution at the Workplace: Lessons in Interpersonal Relationships
Using Humor in Presentations: How to be Effective
Changing Corporate Lifestyles: Managing the Self
Permissible Bluffs in Advertisements: Buyers Beware!
CRM Initiatives by Airlines in India: Being Customer Focused
Food Marketing in India: Role of Cooperatives
Pharma Marketing: Emerging Dynamics
Self-Branding in Sales Career: How to Go About It
Immortal Brands: The Brand Life Cycle
Smart Companies May Not Focus Much on E-Commerce: C-Commerce is the Next Big Hype!
Indian Cable TV Industry: Changing Dynamics
Spirituality at workplace has positive impact on the bottom line of a company.
Wal-Marts Strategies in China
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Womens Safety in BPOs: Some Thoughts

- - Radha Mohan Chebolu

The recent incidents of crime against women employed in the BPO sector have raised many questions about their safety. The government, the NASSCOM and the industry should come together to create workable mechanism to ensure the safety of women employees.

Article Price : Rs.50

Apple + Intel = Innovative Growth?: Only Time Will Tell

- - Sridhar Vaithianathan and Nidhi Joshi

Apple has joined hands with Intel and is focusing on delivering innovative products to attract extra premium. According to them, a combination of commitment and innovation is the path to achieve growth, which is yet to be measured.

Article Price : Rs.50

Tapping the BOP Segment: Opportunities Galore

- - Sadhu Ramakrishna and Pradip Sinha

Billions of consumers reside at the bottom of the economic pyramid across the world. Marketers need to tap this lucrative market with the right mix of products and prices in order to get the much needed competitive advantage in this fiercely competitive business environment.

Article Price : Rs.50

Caution at the Workplace: Lessons in Interpersonal Relationships

- - Sharad Kamra

Often, our reactions to interpersonal relationships in certain situations are hasty and immature. There are certain Dos and Donts that can help us establish harmonious interpersonal relationships.

Article Price : Rs.50

Using Humor in Presentations: How to be Effective

- - VV Ravi Kumar

Humor is a powerful tool to enhance the quality of any presentation. But, it should be appropriate and relevant to the situation, or else it could even mar the presentation totally.

Article Price : Rs.50

Changing Corporate Lifestyles: Managing the Self

- - Vineet Tandon

The changing corporate lifestyles is playing havoc with the health of todays executives. While changing the corporate lifestyles may not be possible, it is always possible to plan the day well in advance, workout, socialize and be creative.

Article Price : Rs.50

Permissible Bluffs in Advertisements: Buyers Beware!

- - Harish B

Many advertisements suppress information about the offer and thus deceive customers to buy the offer.

Article Price : Rs.50

CRM Initiatives by Airlines in India: Being Customer Focused

- - K Suresh

The Aviation horizon in India is becoming increasingly competitive. Airlines need to stay more customer focused and employ effective CRM regardless of whether they are PSUs, full-service providers, Low-Cost Carriers (LCCs) or innovators.

Article Price : Rs.50

Food Marketing in India: Role of Cooperatives

- - Nasina Jigeesh

Cooperatives should be properly motivated, directed, and supported in order to produce and supply food products, satisfy the consumers with good quality and reasonable pricing, and boost up the cooperative movement globally.

Article Price : Rs.50

Pharma Marketing: Emerging Dynamics

- - S Jaya Krishna

In the light of cost-containment pressures, limited new products pipeline, and increased awareness among patients, pharma companies are currently confronting the need to adopt innovative marketing practices.

Article Price : Rs.50

Self-Branding in Sales Career: How to Go About It

- - Bhishma Kukreti

The career of a salesperson has many risks. Self-branding is one of the methods through which he/she can minimize any type of risk.

Article Price : Rs.50

Immortal Brands: The Brand Life Cycle

- - Satish Ailawadi, Pritee Saxena

A brand becomes immortal because of its long-term association with the consumers and its emotional appeal that is conveyed to consumers.

Article Price : Rs.50

Smart Companies May Not Focus Much on E-Commerce: C-Commerce is the Next Big Hype!

- - Vijaya Kumar Gudep

The emergence of new business software known as collaborative commerce (C-Commerce), is changing the way business partners work together.

Article Price : Rs.50

Indian Cable TV Industry: Changing Dynamics

- - Sanjit Kumar Roy

The Cable TV industry is passing through a transition phase and is facing large-scale technological and policy changes.

Article Price : Rs.50

Spirituality at workplace has positive impact on the bottom line of a company.

- - The interview was conducted by Pradip Sinha

Sri Sri Ravi Shankar is a world renowned spiritual and humanitarian leader, and the Founder of the "Art of Living" (worlds largest volunteer NGO, active in over 140 countries), which celebrated its Silver Jubilee in February 2006. Sri Sri Ravi Shankars message of compassion, commitment to society and a universal understanding of life has resounded in the lives of millions worldwide.

Article Price : Rs.50

Wal-Marts Strategies in China

- - Sanjib Dutta and Ruchi Chaturvedi

Country by country, the world is discovering the great value of shopping at Wal-Mart.1 - John Menzer, President, International Division, Wal-Mart, in 2003. In Brazil, Mexico and China we were picked as one of those countries' "Most Admired" companies (for 2004).2 - Wal-Mart's Annual Report, 2005. Despite the presence of many of the international retailers and fears that Shanghai and Beijing are reaching saturation, modern retail serves less than 20% of the most populated country on earth. - Retailing in China, IGD Report, 2005.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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