Business Process Outsourcing (BPO) is one of the most rapidly growing industries in
the world today. Though it is not an industry, it includes various sub activities of many
main stream industries, such as manufacturing, trading, marketing, banking,
insurance and financial services. Since it works for all these industries, it is treated as an
industry. This is due to the enormous growth and development of outsourcing of work in the past few
years in many countries. In the past, there were no such specific outside agencies that existed.
With the advent of the BPO concept, such companies started concentrating on the
non-core-activities of large corporates, which were having a huge volume of work. They started providing
these companies with the specialization of work for their non-core function, which is very large
in number and gives cost advantage to all the parties involved in the transaction and
generates great employment opportunities.
BPO, as a concept and industry, has emerged, but is not a new activity. People, in their
day-to-day life and even in small and big business, have been using the outsourcing model.
I think that an entrepreneur is the oldest example of outsourcing as he is the person who has an
idea or some business model. He starts his business and in the initial stages, he himself is
involved in handling functions, such as production, marketing, accounting, finances, etc.; but as
the business grows, he hires people to handle various functions and he focuses on the core
activity of business development. If the organization grows to a really good level, he may
further outsource many non-core activities to outside agencies.
So, the outsourcing has existed for years for organizations to gain competitive advantage in cost and quality. Now that
people have really understood it as a strong business model, they are using it for creating
more opportunities for them. |