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Management

HRM Review


April'03
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Sustaining Employee Morale During Layoffs
what Makes Good Communication?
Training - The Learning Perspective
Leadership Challenges in the 21st Century
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Managing Employee Morale During Layoffs

--Dr. John Sullivan

At times, layoffs can be upsetting for both companies and employees. Productivity can go down during layoff periods. The article suggests some steps to be taken during layoffs, for maintaining the morale and productivity of employees.

Sustaining Employee Morale During Layoffs

--P V L Raju

With the current downturn in the economy, layoffs are an option companies are resorting to, to control their costs. In such a scenario, what will be the mindset of employees who still continue with the organization?

The pink slip hangs like a Damocles sword. Not surprisingly, employees' morale will be at a low ebb. How does one deal with the situation?

Employee Retention a Marketing Issue?

--Bradley E Hosmer

Employees are the most valuable assets of organizations. Organizations need to retain them, as it would benefit them in many ways. In this article, Bradley Hosmer suggests some retaining strategies to the firm.

HR Development in the 21st Century

-- Jane A Boorman

HR is a vital department for any organization. HR development programs help managers to equip their people with the skills needed, to progress

self-learning. The article deals with the tools, techniques and approaches for the development of HR.

Shadowing for Leadership Development


-- Daniel D Elash and James R Long

The challenge of building leadership capability within an organization is as critical as it is daunting. Business literature is rife with examples of companies whose managers knew what they needed to do but could not operationalize their purpose. Although investing in leadership development does not guarantee individual or corporate success, companies like GE, PepsiCo, and Dell succeed in developing leaders and generating results.

Thinking Ethically

--Manuel Velasquez, Claire Andre, Thomas Shanks,
S J and Michael J Meyer

Moral issues always put us in a state of dilemma. Dealing with moral decisions can sometimes create controversies, if facts are not cross-checked. This article deals with five ways that philosophers have proposed and developed, to deal with moral decision-making.

The Wipro Power Pack

-- Anjali Prayag

Women on top; Wipro has conquered glass ceiling. Neither an inch given nor taken away because you're a woman. And, an equal opportunity to work your way right to the top. A look at some of the Wipro family's top women.

what Makes Good Communication?

--G R K Murty

A few weeks ago, cricket headlines for the World Cup 2003 in most newspapers screamed, `South Africa was unable to make it to the super six stage due to lack of effective communication between dressing room and players in the middle'. Very true, as one's technical skill does not always ensure the much needed success. It is communication skills that completes the circle of a well-rounded personality-be it in sports, personal or professional life. In today's complex and competitive world, effective communication is an essential prerequisite for every manager.

Training - The Learning Perspective

--T S Rama Krishna Rao

A buzzword that has found its way into the lexicon of management is "LEARNING ORGANIZATION". Notwithstanding their size, organizations big or small have been learning to survive for a long time.

Leadership Challenges in the 21st Century

-- Manjeesh Kumar Singh and Andrew Dutta

The economy ahead of us is fast paced and knowledge intensive. It poses many challenges to those who wish to lead it. The article discusses challenges and issues to be addressed by the leaders of the new millennium.

HR Perspectives

  • Finding Your Innovation Sweet Spot

  • Firing and Disciplining Employees

  • Personalize Your Management

  • Why Hierarchies Thrive

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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