In the present competitive scenario, organizations are making efforts to enhance operational efficiency and reduce costs. In this regard, application managed services play an important role by transferring regular application maintenance requirement to an IT service provider. This article examines the prominent framework in application managed services that deliver high value and highlights its benefits.

Today, companies are relying on various IT applications to carry out their business operations. If any of these applications is down, it means that their business is also down. At the same time, it has become herculean task for the companies to focus on supporting their existing IT applications since it is also important to address other business-related issues. That is the reason why companies are now seriously looking for strategic vendors to provide support and maintenance services to these IT applications for a long-term. Thus, the significance of application managed services is growing in the present scenario.

An application managed service is a practice of transferring day-to-day related application maintenance responsibility to a trusted service provider for improved operational efficiency. Here, organizations outsource the IT applications maintenance and support services as a strategic choice to improve operational efficiency and reduce total cost of ownership. Accordingly, the application support and maintenance services are delivered based on the Service Level Agreements (SLAs) negotiated and agreed between the customer and the service provider. Also, the onsite-offshore delivery model has gained popularity in delivering managed services and this accelerated the growth of these markets in countries like India, China, the Philippines, etc.

E-Business Magazine, Application Managed Services, IT Applications, Service Level Agreements, Sophisticated Tools, IT Industry, IT Infrastructure Library, Application Services Library, Microsoft Operations Framework, Central Computer and Telecommunications Agency, CCTA, Strategic Assets, Financial Management, Information Security Management, IT Operations Management.