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Management
E-Business
April '09
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Prominent Frameworks in Application Managed Services
Google : A Decade of Dominance
Indian Computer Hardware Industry
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IT Disaster : It's Not a Matter of If - It's a Matter of When

-- Gil Brodnitz Gary A Curtis and Robert Emmel

Complacency, complexity and strained legacy systems are conspiring to raise the risk of an unexpected IT disaster to alarming levels. Standard backup policies and redundant systems are no longer enough. What's needed now is a strategic emphasis on rapid and well-rehearsed recovery.

Prominent Frameworks in Application Managed Services

-- Veerendra P Emani

In the present competitive scenario, organizations are making efforts to enhance operational efficiency and reduce costs. In this regard, application managed services play an important role by transferring regular application maintenance requirement to an IT service provider. This article examines the prominent framework in application managed services that deliver high value and highlights its benefits.

Google : A Decade of Dominance

-- Sanjoy De

Google, which started its operations barely a decade ago, has grown by leaps and bounds to reach the pinnacle of success in the search engine market, thanks to its smart innovation-driven strategy. But in the next decade, it has to cross some hurdles too.

Indian Computer Hardware Industry

-- T Jyotsna

Though the global financial crisis and the depreciating rupee have dented the margins of the hardware manufacturing companies in India, increasing attention of policy makers is likely to give a boost to the once beleaguered hardware industry. Yet, India is far from becoming a global hardware manufacturing hub.

Yahoo! Auctions in Japan

-- P Indu and Sachin Govind

Yahoo! Japan Corporation, a joint venture between the US-based Yahoo! Inc. and Japan-based SoftBank Corporation, is the largest integrated information portal in Japan. Yahoo! Japan's online auctions, launched in 1999, became one of the most popular sites in Yahoo! Japan's portal. This case discusses Yahoo! Japan's entry into the online auctions market and examines some of the strategies that it followed. It concludes with a brief description of Yahoo! Japan auction's agreement with eBay US, facilitating cross-border bidding.

Knowledge Integration : Concepts, Frameworks and Applications

Editors: Vishakha Munshi and Ravi Kumar Jain
B Reviewed by T Sreelatha

In the current business scenario, organizations, in order to achieve competitive advantage, should make their operations efficient regardless of the industry, size and location. Knowledge integration acts as solution in this regard. It focuses on identifying strategies and obstacles that hamper the implementation process and at the same time, offers solutions to make business operations efficient.

© 2008 IUP (www.iupindia.com). All Rights Reserved. For more information and procuring this book, visit www.iupindia.in/books or write to serv@iupindia.in.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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