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Insurance Chronicle  


June' 04
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Training for Competence Building in Insurance
Training and Education for General Insurance Industry
Third Party Liability Insurance: A Hole in the Pie
Old Age Security – Issues at Stake
An Evaluation of Distribution Channels in Life Insurance: Agents vs. Bancassurance
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Training for Competence Building in Insurance

- - TS Rama Krishna Rao and U Jawaharlal

The need for having a well-trained workforce is enormous in a competitive environment. In a domain where changes take place at a fast pace, keeping abreast of the developments from time to time is vital. In some areas of insurance business particularly Information Technology, Claims Management etc., the insurers need to focus on training their staff on a regular basis.

Article Price : Rs.50

Training and Education for General Insurance Industry

- - VK Sarma

Indian insurance industry, to keep pace with the growing market, is looking for expertise in the employees. In this situation, training and educational needs of the employees become even more critical. The author analyzes the current scenario with an eye on future need of training in the industry.

Article Price : Rs.50

Third Party Liability Insurance: A Hole in the Pie

- - NVVS Swamy, S Subramanian and Shruti Shaha

Third party liability insurance, introduced for smooth functioning of the insurance industry, is indeed becoming a major hurdle in the profit growth of the non-life insurance industry. The situation should be considered seriously before it affects the industry very adversely.

Article Price : Rs.50

Old Age Security – Issues at Stake

- - Krishna Phani

During the second half of the previous century, unprecedented changes and cataclysmic upheavals have come about in our lives on account of technological innovations and a paradigm shift in our thinking related to social sciences, economics and management sciences, the consequences of which are being slowly realized now. The problem of old age security is a direct fallout of those changes. The author analyzes these situations here.

Article Price : Rs.50

Pensions: Work Till You Drop?

- - David Fairs

The days of being able to rely completely on your employer for a full retirement pension have gone. These days, the employees on their own have to take the extra burden to make their retired future as secure as their current living standards.

Now What! A Look Back at Lessons Learned from the 1990s

- - Kevin H Kelley

The property/casualty business is a very tough business. While every business has its challenges, the property/casualty business has some unique characteristics that make performance over time very difficult. These challenges are detailed in this article.

The Insurance Market in Central and Eastern Europe Accession Countries

- - Paul Cunningham and Juris Lapshe

On the eve of the accession of eight Central and Eastern European countries to the EU, this article provides a brief overview of the present status of the insurance markets in those countries and outlines a view on their future prospects.

An Evaluation of Distribution Channels in Life Insurance: Agents vs. Bancassurance

- - Mekala Mary Selwyn

Insurance industry in India is witnessing rapid growth. Players are adopting different strategies for the changing environment and growing competition. Evolution of different distribution channels is the focus. This article examines different prospects of distribution channels.

Article Price : Rs.50

Managing Cyber Risk

- - Tammy J McInturff

Security threats keep growing, making it difficult for companies to keep pace with the ever-increasing risks. While these companies might prefer to avoid IT security and privacy risks altogether, that’s extremely difficult, if not impossible.

Thailand: Rising High With its Own Steam- -

Aside from getting the Thai insurers to be more competitive and ready to take on the challenge of more reforms and liberalization under the Asian Free Trade Agreement and the forthcoming New Round, the Thai Government is taking every possible step to make the industry at par with international standards.

Medical Malpractice and Alternative Risk: Not What the Doctor Ordered?

- - Michael R Mead

With the current malpractice coverage void, captives and risk retention groups may seem the ideal solution. However, their formation and management are not for the shortsighted. Initiators need to enter these facilities knowing they’re in for the long haul.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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