Home About IUP Magazines Journals Books Amicus Archives
     
A Guided Tour | Recommend | Links | Subscriber Services | Feedback | Subscribe Online
 
The IUP Journal of Brand Management :
Employer Branding: A Literature Review
:
:
:
:
:
:
:
:
:
 
 
 
 
 
 
 

While many senior executives continue to talk about the "voice of the customer," few demonstrate their commitment to this concept by spending time with customers. Many continue to use their intuition or `golden gut' in their attempt to provide superior customer value. Unfortunately, `senior executive intuition' is rarely attuned to the needs of their customers. While the competitive environment continues to intensify, executives have cut back on the time devoted to customers just when it should be increasing. This article discusses the need for senior executives to spend time with customers and provides examples of the benefits that this approach will provide.

 
 
 

In the new economy, the word that makes its presence felt most in the business world is `competition'. The primary source of long-term competitive advantage for a business firm or an industry is its people. Human resource has to be handled with great care in this era of cut-throat competition. Companies are always on the lookout for a talented employee pool for achieving and sustaining the competitive advantage in the long run. But, there is a widening gap between the demand and supply of future business leaders and competent employees. It could be due to the lack of experiential learning and lack of awareness among potential employees. Hence, it is an uphill task for employers to attract the right kind of workforce. Retaining the current employees is yet another most talked about issue in the business circle. This is the right time for the advent of a technique called `employer branding'considered as the most effective strategy that is fast gaining worldwide attention - which may act as a differentiating factor for the employer who uses it effectively. Effective employer branding is about building the overall image of the organization, both internally and externally. At all levels of building the image of the employer, it requires involvement of the employees and their views on continuous improvement in the organization. The tagline, "employer by choice", is a popular device to attract the best talents. Employer branding is a concept where the recruitment process has to be managed in the same way as customers are. It involves employees and customers, human resource and marketing professionals. The success of employer branding depends on the prevailing culture in the organization. The employer brand image has its impact on the brand image of the product/services.

In the modern economy, human resource has become one of the main sources of competitive advantage. The war for talent is intensifying day by day. The war for talent is a strategic inflection point. It rose to its present position from the ashes of the Industrial Age in the 1980s and made its presence felt in the 1990s. It will continue to reshape the workforce in the years to come. It is an inflection point in the sense that talent has become a critical driver of corporate performance and a company's ability to attract, develop, and retain talent will be a major competitive feature in future. There are three fundamental forces behind the war for talent viz. the irreversible shift from the industrial age to the information age, demand for high caliber talent, and growing propensity of people to switch from one job to another. At this juncture, the relevance of `employer branding' in recruiting, increases. The looming skill shortages and the death of resume have triggered the growth of employer branding as a concept. So there is a great need for attracting potential employees with right skill sets, who eventually would become the backbone of the company. The concept of `employer brand' has become an important development since the early 1990s. Simon Barrow (Chairman, People in Business) is considered to be the creator of the term `employer brand'. It is supposed to be `the hottest strategy in employment', according to Sullivan (1999). It is a technique which makes the identity of the employer clear and this results in the companies' images as an employer both internally and externally (Talent Talk, 2003). According to The Corporate Leadership Council, a strong employment brand is one of the best tools a company possesses, to compete in the highly competitive labor market.

 
 
 

IUP Journal of Brand Management, Employer Branding: A Literature Review, business firm, Human esource, employer branding, development, recruiting, labor market, strategic inflection point, human resource, organization, business leaders.