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The IUP Journal of Brand Management


June' 06
Focus Areas
  • Brand Equity

  • Brand Image

  • Brand Extension

  • Brand valuation

  • Brand Associations

Articles
   
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Brand-Celebrity Conformance
Employer Branding: A Literature Review
Brand Management and P&G: Analysis and Learnings
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Brand-Celebrity Conformance

-- Jagrook Dawra and Kanupriya Katyal

In this article, the authors aim to develop a scale along which celebrity endorsers' personalities could be measured and matched with that of a brand. The Principal Component Factor Analysis has been employed to develop the scale. The examples of Coke and Pepsi, and their endorsers have been studied to elaborate the use of the scale, which can also be used by practicing managers to invest in an appropriate celebrity endorser.

Article Price : Rs.50

Employer Branding: A Literature Review

-- Sanjit Kumar Roy

In the new economy, the word that makes its presence felt most in the business world is `competition'. The primary source of long-term competitive advantage for a business firm or an industry is its people. Human resource has to be handled with great care in this era of cut-throat competition. Companies are always on the lookout for a talented employee pool for achieving and sustaining the competitive advantage in the long run. But, there is a widening gap between the demand and supply of future business leaders and competent employees. It could be due to the lack of experiential learning and lack of awareness among potential employees. Hence, it is an uphill task for employers to attract the right kind of workforce. Retaining the current employees is yet another most talked about issue in the business circle. This is the right time for the advent of a technique called `employer branding'considered as the most effective strategy that is fast gaining worldwide attention - which may act as a differentiating factor for the employer who uses it effectively. Effective employer branding is about building the overall image of the organization, both internally and externally. At all levels of building the image of the employer, it requires involvement of the employees and their views on continuous improvement in the organization. The tagline, "employer by choice", is a popular device to attract the best talents. Employer branding is a concept where the recruitment process has to be managed in the same way as customers are. It involves employees and customers, human resource and marketing professionals. The success of employer branding depends on the prevailing culture in the organization. The employer brand image has its impact on the brand image of the product/services.

Article Price : Rs.50

Brand Management and P&G: Analysis and Learnings

-- Saptarshi Purkayastha

The objective of this study is two fold. The first part of the study deals with the evolution of Brand Management, while the second part considers Procter and Gamble (P&G) as the focal firm and tries to determine the various stages through which brand management systems evolved in P&G. The study examines the evolution of P&G strategies from the 1930s till the beginning of the present century. It discusses in detail the company's effort to constantly evolve its brand management model in response to the changes in the external environment, customer needs, and preferences. The paper also examines P&G's major brand management systems, such as the concept of `brand manager', the category management model, the `glocal' branding strategy and the `cohort' management strategy. It also explains the rationale for a major restructuring exercise initiated by the company, called `Organisation 2005', a six year long program; and the distribution of the brand portfolio associated with it. The study analyzes the brand management system of P&G, the rationale for its changes with time, the evolution of the new system, and the strategies resorted to; and collates the inferences which could be of use for other organizations.

Article Price : Rs.50

Mittal Steel's Bid for Arcelor: Coming Together of Equals or Making of an Unequal?

-- Mercy Mathew

Managing Reputation: Wal-Mart vs. Starbucks

-- T Sushma

Asian Brand Strategy How Asia Builds Strong Brands

-- Martin Roll

Asian Brand Strategy provides insights, tools and practical step-by-step guides that demystify the process and delivery of brand development and management. It elucidates why boardrooms and management teams in Asia must begin to improve the competitiveness of their companies through branding. Martin Roll provides a very compelling framework and a winning formula for this process. The Asian Branding Strategy is particularly an evidence that there is no longer any excuse for not building strong Asian brands and delivering better shareholder values across the region.

The 86% Solution: How to Succeed in the Biggest Market Opportunity of the 21st Century

-- Vijay Mahajan and Kamini

Developing countries are experiencing rapid growth in population and disposable income, and hence, are becoming the `lands of opportunities' for many industries. There are dramatic differences between the way in which companies operate in the developed countries and developing countries. A completely different set of strategies is required for achieving profitable growth in these markets. But the path to success in these markets will not be a cakewalk for companies. A fine balance of innovation and tradition is required for successful operation in emerging nations. The complexities and characteristics of the emerging markets have to be understood deeply by companies to frame their strategies accordingly.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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