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Management
Global CEO

July '03
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Moser Baer India Ltd
ERM at GTL Ltd.
New product development at Microsoft
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Moser Baer India Ltd

-- Rajesh Kumar Singh

Moser Baer India Ltd (MBIL) has earned the remarkable distinction of being the world's lowest cost producer of CDs. With more than 10% market share, MBIL is the world's third largest optical media player. It supplies products to eight of the top ten global companies. Its famous brands are Xydan, MMore, Prostore, MB Media and BASF. With low-cost manufacturing, well-known brands, strong engineering and R&D support, MBIL is in a strong position to retain its leadership in the global optical media market.

CEO Interview : Deepak Puri, MD, Moser Baer India Ltd

Article Price : Rs.50

ERM at GTL Ltd.

-- AV Vedpuriswar

GTL Ltd (formerly known as Global Tele-Systems Ltd.), a leading player in Network Engineering and IT services in India, is exposed to a variety of risks such as marketing risks, operations risks, concentration risks, catastrophe risks and human resource risks. The article summarizes GTL's risk management strategies.

Article Price : Rs.50

Product outsourcing from India: Issues and challenges

The product outsourcing business is a multi-billion opportunity for India. A slew of MNCs are all lining up to make India their global manufacturing outsourcing hub, either for a whole product or for one or more critical components. But getting outsourcing contracts is not easy. The fact that most of the outsourcing contracts are still below the $10 mn mark shows that MNCs are just testing the waters now. The author says that for the country to emerge as a truly global player, Indian manufacturers have to cross various hurdles apart from addressing the issues of cost and quality.

New product development at Microsoft

-- AV Vedpuriswar

In Microsoft's business, innovation is the name of the game. The software giant has been a master of new product development. Often, Microsoft does not have "hit" products initially and usually takes two or three versions to create products that match its top competitors. Microsoft enters new markets with products that combine multiple functions that were once separate, and that are more accessible to broader sets of users.

Article Price : Rs.50

When the leader cares

Corporate governance must be a company-wide movement, rather than an interaction between project managers and the communities whose well-being is sought. It is important to speak about such activities in boardrooms, just as it is important to talk about activities on the shop floor. The Tata Group has consistently adhered to the practice of corporate governance and has initiated the process of the 'triple bottom line,' consisting of benchmarking with global practices.

Design's role in sustainable globalization

The authors have examined the role of design in the global expansion of brand. Using Coca-Cola as a case study, they have developed a conceptual framework that articulated a positive approach supporting the idea of "sustainable globalization".

The CEO's view of Knowledge Management and organizational learning

In today's competitive landscape Knowledge Management (KM) initiatives are becoming increasingly important. Many CEOs are paying a lot of attention to facilitate the creation, sharing, and integration of knowledge. The article highlights some key aspects of KM as seen by CEOs of large companies across different

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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