The
forces of globalization are rapidly transforming businesses
and altering their delivery models. Human Resources
(HR) professionals in Indian companies must first study
the people aspects of the changes that are taking place
or likely to take place in their work force. Employees
need to be helped to understand these changes and grapple
with them so that they reorient their behaviors and
alter their expectations. HR professionals in leadership
positions need to get proactive and appropriately deal
with the issues that impact the future of their organizations.
Only then, Human Resources Outsourcing (HRO) may be
considered either as a costcutting option or a strategic
imperative. Even the globally renowned HRO providers
and strategic HR Consulting firms need to adapt to the
changing needs of their clients in India. Replicating
the models that succeeded in the western economies may
not work here.
HRO
may be defined as a contractual arrangement between
a company and an external HRO provider, having proven
expertise and track record of delivery, to manage and/
or operate on behalf of the company a significant portion
of its own HR functions. No doubt, some companies have
savored success with outsourcing of transactionbased
HR functions like sourcing of talent, processing of
resumes, payroll and benefit enrollment. According to
Aon HRO, a leading HRO firm in the US, outsourcing transforms
HR in organizations from a cost center to a strategic
resource. As HR begins building its credibility as a
business partner, new career paths may open up for HR
professionals. |
