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Magazines >>
Management
Global CEO
July' 06
 
Regular Features

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Human Resources Outsourcing
50
Human Resources Outsourcing and consulting : A business strategy issue for India Inc .
50
Emotional labor : Management control
50
Workforce diversity and conflict management in global economy
50
Knowledge Management : Human and social capital perspectives
50
Interim CEO : A necessity to save your sinking ship
50
Campus hiring comes of age
50
Managing corporate rumors through Internet
50
Strategic HRM : Role of training and development
50
Marathon running : A hobby of global CEOs
50
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SPECIAL ISSUE

Human Resources Outsourcing

Dilip Dasgupta

Outsourcing is fast emerging as a means to improve overall performance by freeing top management from many routine processes for obtaining the benefit of the services offered by outfits which are specialized and hitech. It helps reduce expenses, concentrate on the core areas and outsource the rest, albeit with safeguards built in. HR processes, traditionally held to be an inviolable part of such core areas, are increasingly being outsourced to professional firms with encouraging results. It is no longer the sacred domain of inhouse specialists alone.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Human Resources Outsourcing and consulting : A business strategy issue for India Inc .

Prof. Rajeev Bhide

The forces of globalization are rapidly transforming businesses and altering their delivery models. HR professionals in leadership positions need to get proactive and appropriately deal with the issues that impact the future of their organizations. Even the globally renowned HRO providers and strategic HR Consulting firms need to adapt to the changing needs of their clients in India.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Emotional labor : Management control

V.V. Ramani

Many a time, employees emotions and feelings are manipulated. The management demands the employees to show controlled emotional performance when they deal with their internal and external customers. Emotions are a basic and necessary part of ones work culture, but how to manage and make use of these emotions for the benefit of organizations and individuals is a matter that needs to be explored through emotion regulation and control. This article discusses how management can use emotional labor as a workcontrol strategy and gain out of it.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Workforce diversity and conflict management in global economy

Subhashish Bhattacharya

Workforce diversity is gathering momentum in the organizations. The issues of workforce diversity are being recognized and addressed only of late because organizations, till recent past, had workforce of relatively homogeneous nature.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Knowledge Management : Human and social capital perspectives

Rashmi Sharma

The article presents an effort to nudge the human capital dialogue towards the social aspects of knowledge sharing. In this effort, social capital is viewed as an important multifaceted factor that is likely to mediate the impact of knowledge management on the level and quality of knowledge sharing taking place within knowledge intensive business environments.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Interim CEO : A necessity to save your sinking ship

Prof. Monika Chaudhary

India Incorporated is all set for mega investments, global expansion, heavy recruitments, massive fundraising, strategic alliances, mergers and acquisitions. During this critical phase, a new job profile has been created in the Indian industry _ an `Interim CEO. In a highly competitive, dynamically changing environment and ultra fastpaced hightech startups, companies cannot afford to waste months looking for a CEO. In between toplevel shakeups, Global Incorporated appoints Interim CEOs. In the Indian corporate environ

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Campus hiring comes of age

Prof. S Murali

The article studies and analyzes the process of campus hiring, apart from listing the learning and action points emerging from the study, for the benefit of students, recruiters and the Bschools.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Managing corporate rumors through Internet

Dr. BR Londhe

The Internet rumors spread very fast as they appear in virtual print. Sometimes they are deemed to be true and are taken seriously by mainstream media. The organizations need to equip themselves with special techniques to counter this menace.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Strategic HRM : Role of training and development

Nagasudha

The goal of any organization is to minimize costs and enhance its profits, especially in the competitive and global workplace of today and this can be done by highly committed and competent workforce. The organizations must be in a position to convert their technologies and skills into competencies that empower them to accustom themselves to the ever changing external environment. This lays emphasis that HR plays a major role in maintaining a competitive advantage because an organization is recognized by its highly motivated workforce.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

SPECIAL ISSUE

Marathon running : A hobby of global CEOs

Dr. KVSS Narayana Rao

The skills essential for business success can be learnt and honed by running marathons. The article identifies some of the CEO marathoners and their marathon running efforts, apart from highlighting the reasons and benefits for running marathons as outlined by them.

© 2006 IUP . All Rights Reserved

Article Price : Rs.50

INTERVIEWS

As a staffing solution provider, we have set up separate Strategic Business Units, which have been backed by strong technology infrastructure allowing us to scale up to match the requirements of our clients

Ashok Reddy

TeamLease Services Pvt. Ltd.(TeamLease) is Indias largest Staffing Company offering a range of Temporary and Permanent Services to its clients.

©2006 IUP . All Rights Reserved

INTERVIEWS

Head Hunters India Pvt. Ltd.

Kris Lakshmikanth

We are extremely ethical in all our dealings with clients. This is one factor which has helped us in developing and retaining large clients

© 2006 IUP . All Rights Reserved

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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