This paper intends to project the traits relevant to the knowledge worker in the strategic, managerial and operational levels, according to the perspective of Human Resources Managers. An exploratory research of qualitative character was conducted, with the intentional sample of `Human Resources Managers of 20 companies of Ponta Grossa city, Paraná, Brazil'. The analysis of the results display the ideal profile-a versatile and multifunctional worker whose predominant emotional characteristic is self-regulation, a trait that enables him to work in teams, empowering him to deal with different situations in his daily work. The ideal profile also includes informational and organizational abilities, cognitive and emotional abilities.
The
capital contributed by tangible assets is no longer `the
most valuable' in the knowledge society. A more valuable
asset has come into existance: the intellectual capital,
or human capital.The
importance of the worker has been restored after a period
of uncertainty brought about by technological innovations
that confronted him with the risk of being replaced by an
automated machine.In
this context, the modern worker's profile calls for technical,
cognitive and emotional abilities. He does not have the
profile of a mere `nut tighter' or a profile which limits
him to observe a serial production process anymore. He is
expected to processes information using technological resources
and intellectual skills, and in turn,the knowledge amassed
in this process will be applied to his routine tasks.
He
needs to keep a watchful eye on the global market. At any
instance, he would be required to make decisions that could
be decisive to his organization's future, which inturn,
would affect his career and life.This
paper intends to portray the characteristics of knowledge
workers based on the theoretical review of several authors,
as well as to delineate the profile of the knowledge workers
for the operational, managerial and strategic levels, in
Ponta Grossa city, Paraná, Brazil, for the next three
years.
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