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Management

E-Business

October' 05
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Viewpoint Letters to the Editor E-Products E-Roundup Regulatory News Interview	Debate E-Quiz Case Study Bookshelf Book Review

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Real Time Enterprises

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Emerging Perspectives in E-Marketing

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E-Business: The Modern Outlook

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E-procurement: Impact and Challenges

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CASE STUDY

Gm's E-business Strategy

- - Ruchi Chaturvedi N and Vivek Gupta

The case gives a detailed account of e-business strategy of General Motors (GM), the world's largest automobile manufacturer. It further explores the need and rationale for GM to adopt e-business in its operations. The case examines the e-business initiatives introduced by GM in its supply chain and demand chain and analyzes their impact. Finally, it discusses the drawbacks of GM's e-business strategy and debates on its future prospects. The case attempts to highlight the impact of e-business on the operations of an old economy automobile manufacturer.

E-TECHNOLOGIES

Real Time Enterprises

- - Madhavi Lata

While reacting to the change in external environment is a must, to do good business by making right decisions improves organization profitability and equips it better to face increased competition on board. This article explains the emerging concept of real time enterprises. It examines how a business should integrate enterprise data, synchronize and make information available across the enterprise in real time.

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INTERVIEW

"Team Building and Trust is very important in Outsourcing.

- - John Varney, Chief Technology Officer of BBC

BBC entered into a 10-year outsourcing contract with Siemens Business Services in october 2004. The contract worth $2 bn was one of the largest in media business. In the interview, John Varney, Chief Technology Officer of BBC provides insights into this contract and the way it was structured. He discusses the rationale for outsourcing, selection process of technology supplier, new technology development, change management and the challenges faced in implementing the deal.

E-GOVERNMENT

From E-Government to M-Government

- - M Jae Moon

In the light of the rapid development and diffusion of mobile technologies, mobile government or m-government is fast gaining popularity. This report examines the potential of m-government and reviews the status of mobile technology applications at the state government level. It provides a few best practice examples in the field of emergency management and public safety. The report also examines the major problems and challenges faced by state governments as they pursue m-government initiatives, including interoperability and security.

© 2004 IBM Center for the Business of Government (www.businessofgovernment.org). Reprinted with permission. This is the part one of report originally published as "From E-Government to M-Government? Emerging Practices in the use of Mobile Technology by State Governments."

E-GOVERNMENT

Best Practices of M-Government

- - M Jae Moon

This part of the report explores the wide range of actual or potential applications of mobile technologies in the public sector, particularly in the areas of emergency management, response, preparation and prevention.

© 2004 IBM Center for the Business of Government (www.businessofgovernment.org). Reprinted with permission. This is the part two of report originally published as "From E-Government to M-Government? Emerging Practices in the use of Mobile Technology by State Governments."

E-GOVERNMENT

The State of State M-Government

- - M Jae Moon

This survey examines the current status of state-level m-government plans for the development of comprehensive enterprise architecture as well as the adoption and use of mobile technologies; it also examines major concerns about m-government among state governments.

© 2004 IBM Center for the Business of Government (www.businessofgovernment.org). Reprinted with permission. This is the part three of report originally published as "From E-Government to M-Government? Emerging Practices in the use of Mobile Technology by State Governments."

E-MOBILE

The Wireline Renaissance in Europe

- - Dieter Lange

Wireline telecom companies in Europe are facing significant competition from mobile telecom companies. This study predicts that most of the wireline telecom companies can survive competition if they can acquire the necessary skills and employ innovative strategies in offering new products and services. Wireline companies have to get their marketing mix right and focus on providing the best customer service.

E-MARKETING

Emerging Perspectives in E-Marketing

- - Y Malini Reddy, Rajarshi Aich

E-Marketing presents opportunities to market goods and services to more number of customers. It has long been established and proven by many business organizations. While examples of e-marketing success are there, the cases of e-marketing failures also proliferate. The article looks at the areas which need to be on an e-marketer's mind in order to be successful.

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E-STRATEGIES

E-Business: The Modern Outlook

- - S Jaya Krishna

Transformation into connected economy has increased e-business opportunities and has contributed to the growth of B2B e-business. Customers, in particular, are pushing companies to deliver services in real-time. The extended supply and value chains are necessitating the need for real-time collaboration by linking systems across related enterprises. These trends are giving rise to a new business environment with a new model for success. E-Business systems allow organizations to carry extended businesses virtually with greater agility and seamless collaboration in real-time.

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E-SCM

E-procurement: Impact and Challenges

- - Minita Sinha

Although the benefits of e-procurement are many, it is very important that companies should understand the partnership between suppliers and focus on types of goods, services and technology that suit e-procurement implementation. Any problem faced in managing the supply chain would diminish the potential benefit of e-procurement for the organization. The real challenge lies in developing an overall e-procurement plan that matches the organization's requirements. This article presents an overview of the e-procurement process and its impact and challenges for the business.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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