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Management

Effective Executive


October '08
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Culture and Management : The Uncommon Commonsense
The Figure of Diversity Manager in French Business : Towards a Typology
Effective Antidotes for Innovation Antibodies : Staying Ahead
Work Engagement Among Managers and Professionals in the Turkish Manufacturing Sector : Potential Antecedents and Consequences
Emotional Intelligence : Must Leaders Have It?
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Culture and Management : The Uncommon Commonsense

-- Professor Eric Jones

Managers are continually instructed that they should take special care with respect to cultural differences among their customers and employees. This article argues that although problems do occur, the difficulties are easily exaggerated and great resources need not be committed to solving them. Culture is a vague and changeable concept which is too easily used to represent grievances or justify protection for special interests. In reality, the issues can be understood and solved without special training.

Article Price : Rs.50

The Figure of Diversity Manager in French Business : Towards a Typology

-- Evalde Mutabazi, Philippe Pierre,
Aude Seurrat and George-Axelle Broussillon

This article explores five original types of Diversity Manager, which our research has led us to define as mysterious, apparent, exclusive, unsuspected and hidden.

Article Price : Rs.50

Effective Antidotes for Innovation Antibodies : Staying Ahead

-- Dr. Gary W Oster

This article surveys ways to recognize innovation antibodies, interpret their goals and purposes, realize the danger they pose to companies, and steps to take so that they are effectively neutralized.

Article Price : Rs.50

Work Engagement Among Managers and Professionals in the Turkish Manufacturing Sector : Potential Antecedents and Consequences

-- Ronald J Burke, Mustafa Koyuncu,
Lisa Fiksenbaum and Ufuk Durna

This article examines the potential antecedents and consequences of work engagement in a sample of male and female managers and professionals employed in the manufacturing sector in Turkey.

Article Price : Rs.50

The Interaction Economy : Gaining Competitive Edge

-- Mickey Connolly and Dr. Edward M Gurowitz

If the growth of the Interaction sector in business is (as it is likely to be) a reflection of the increasing prevalence of ambiguous, nonformulaic situations today, then it should be noted that the choice facing today's business organizations is not `interaction or knowledge' but rather `valuable interaction or wasteful interaction'.

How to Lead in Soul-calling Moments : Creating `Crisis Heroes'

-- Prof. Dr. Kai-Alexander Schlevogt

A watershed moment can shape the course of history. In such a situation, leaders of nations and organizations can capitalize on great fluidity and shape their environments in accordance with their ideals. To succeed, they must follow the three recommendations outlined in a new framework of `flashpoint leadership', which is the art and science of inspiring people to greatness in the face of a cataclysmic event. The actions taken by Chinese leaders to cope with the mega-earthquake in Sichuan province epitomize the best practice in soul-calling moments. Contrary to conventional wisdom, the first stage starts long before the crisis. A ruler needs to steel himself as a shadow crisis leader long before the calamity strikes. Secondly, when destiny calls him and his soul is laid bare, he has to empathize with people on the ground. At this stage, the leader should spend most of his time interacting with the victims and the rescue workers, imbuing them with an unshakeable belief in the final victory despite all odds. In the final step, he must mobilize all constituencies for an enduring `total war'. Together with his team at the top and an army of `crisis heroes' at all organizational levels, he needs to eradicate the root causes of the crisis and realize an enthralling vision that will benefit all stakeholders tremendously.

Emotional Intelligence : Must Leaders Have It?

-- GRK Murty

Shakespeare, making King Lear inflict capricious cruelty on himself and his wards, conveys his credo that it is the actions of the mankind which are responsible for the fruits they reap. And, if the actions of leaders are to be functional, they should have a critical mass of emotional intelligence, says Daniel Goleman.

Article Price : Rs.50

Government can play a positive role in creating cutting edge regulations, or establishing standards for safety

-- Prof. David Ahlstrom

David Ahlstrom is a professor in the Department of Management at The Chinese University of Hong Kong. He has a PhD in management from New York University and an MBA from the University of Hawaii.

Unfortunately, much of business is driven by the pressure to meet short-term targets.

-- Dr Jittu Singh

Dr Jittu Singh worked as an academician-cum-administrator at XLRI and subsequently as a senior executive at Tata Steel. His earlier stint at the institute, spanning 10 years, culminated as Dean for a 4-year term. He taught a variety of courses in the Organizational Behavior, Economics and General Management areas in the postgraduate and executive development programs.

Moral leadership and smart strategy go hand in hand. Performance is enhanced when both are present and it degenerates precipitously when both are missing.

-- Prof. Bala Chakravarthy

Bala Chakravarthy is Professor of Strategy and International Management. He holds the Shell Chair in Sustainable Business Growth at IMD. Prof. Chakravarthy's research, teaching and consulting interests cover three related areas: managing the global enterprise (with a focus on companies from BRIC countries), strategy processes for sustainable business growth, and mastering leadership dilemmas. He has published four books, several case studies and numerous articles on these topics in top international journals. His latest book, Profit or Growth? Why you don't have to choose was published in 2007, by Wharton School Publishing.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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