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Insurance Chronicle   


Novermber' 04
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Indian Insurance - Market Scenario
Detariffing in General Insurance Industry
National Insurance Repository Limited - A Concept Paper
Loss Management - An Insurer Approach
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Indian Insurance - Market Scenario


- - U Jawaharlal

The four years that we have had of a liberalized insurance domain, present contrasting pictures of growth and consolidation on the one hand, and insufficient understanding and lopsided priorities on the other. Unless the players realign themselves positively, the real purpose for which the industry has been opened up would be hard to realize. While the performance in some areas has been exceptionally good, others need to be addressed by all the players to ensure an overall growth.

Article Price : Rs.50

Detariffing in General Insurance Industry


- - Pritee Saxena, Harkaran Singh and Rishi Raj Mishra

Initially tariffs were introduced to protect the customer's interest. But for insurance companies, tariff system leaves very little scope for competition. Subjecting everyone to tariff is not a desirable solution in the long run and the technical norms are universally ignored in the face of competition. This article throws light on the challenges against detarriffing; detariffing experience in 1994-Marine Insurance; and Industry outlook towards detariffing.

Article Price : Rs.50

Multiyear Policies and Annualization of Reinsurance Limits

- - Larry P Schiffer

When presented with a large progressive or continuous injury or multiyear claim, one important coverage question is whether the limits of liability on large commercial excess or umbrella multiyear policies should respond to the claim on an annualized basis or as a single occurrence subject to one limit of liability spanning the multiyear period of the contracts. The question is significant because if the limits apply on an annualized basis, more coverage may be available for each occurrence and, presumably, more reinsurance will be available for the reinsured to offset its claim payments.

Is Long-term Care Insurance Right for Your Clients?

- - Timothy C Hilbert

Understanding different policies would help financial advisors to choose a right policy, which satisfies the client's needs. This article discusses various types of long-term care insurance policies available and the services covered by them.

Retirement Dilemma: Are Better Benefits Worse?

- - Virginia Olson and Kathleen FitzPatrick

The insurance industry's retirement programs are rich in comparison to those of the other industries. While this is an advantage for employees, it may be a detriment to employers looking for a solution to the shrinking talent pool. Given the industry's looming talent shortage, escalating retirement program costs and challenges such as consolidation, insurers need to take a fresh look at their current retirement benefit programs.

National Insurance Repository Limited - A Concept Paper

- - B Arjun

To leverage the potential of the Indian insurance market and to build on the gains arising from liberalization of insurance markets, focus needs to be turned towards addressing the asymmetric information problems and the architecture that governs the processes that handle customers and customer information. Formation of a central insurance repository like the securities depository is expected to play a major role in mitigating these problems and aid in achieving rapid growth rates.

Article Price : Rs.50

A World of Opportunity

- - Jennifer C Rankin

Local, national and foreign insurers are taking advantage of new opportunities in South Korea, India and China. Here's a look at who's doing what, and why.

Loss Management - An Insurer Approach

- - Ramana SV Tammabattula

Insurance is a great tool to manage or share individual loss(es). By accepting individual losses, obviously insurers are at a great risk. Proper loss management and risk mitigation strategy is important not only for survival of insurer, but also essential for the entire sector. This article discusses various traditional loss management techniques that are being followed by insurers.

Article Price : Rs.50

Combating Fraud with Quality

- - Greg Smith

Where there is risk, there is normally insurance coverage available. As risk attracts insurance, the latter attracts the possibility of fraud. In today's high-tech, high-speed world, both insurers and risk managers face increasing challenges in combating fraud through effective loss control. And, although the sophistication behind fraudulent activities will likely continue to develop, new tools and approaches to combating fraud are delivering excellent results in curtailing claims costs.

Taking Cover

- - Stephen Spurdon

If the World Trade Center (WTC) attack single-handedly changed the way the insurance industry dealt with terrorism, the war in Iraq added new risks. Does it mean certain events are uninsurable? Stephen Spurdon investigates.

Malaysia

- Stronger and Robust Insurers for the 21st Century

The most notable change in the Malaysian market in the last year is the departure of several key old leaders and the entry of new breed of second-generation leaders. This marks the beginning of a generational change for the Malaysian insurance market and all eyes will be on these new leaders as they enter this era. This article presents exclusive interviews with the new market leaders.

 

Global Executive Summaries
  • Dealing with Disability
  • Insurance and Rural Markets
  • Overcoming Mispricing
  • Systems Under Attack
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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