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Marketing Mastermind


November '10
Regular Features

• Editorial: Comment
• White Paper
• Book Review

Articles
   
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Catch Them Young : Targeting Children as a Consumer Segment
Car Supermarket in India : One-Stop Shop for All Brands
The Process of Product Innovation : Route to Success in the Market
Go Rural : Marketing Mantra for the Competitive Era
Innovation: The Key to Success in the Services Sector
Green Marketing : Developments in the Indian Automobile Sector
Growth Prospects for the Automation Industry in India : An Exploration
Holistic Marketing Approach for Brand Building
Microfinance Industry
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Catch Them Young : Targeting Children as a Consumer Segment

-- Rachna Gandhi

Marketers are increasingly targeting children for selling their products. This cuts across products meant for children and also those meant for the family in general. This article takes us through research findings on targeting children as a distinct consumer segment.

Article Price : Rs.50

Car Supermarket in India : One-Stop Shop for All Brands

-- Shailendra Dasari and Raman Kumar Sharma

The concept of multi-brand dealership for cars may be relatively new to India and face some constraints in adapting to the Indian market. Notwithstanding this, it does promise a number of benefits to both customers as well as dealers. By proposing multi-brand car dealerships, the former Managing Director of Maruti Suzuki, Jagdish Khattar, has already given an indication that we may see a car supermarket in India very soon.

Article Price : Rs.50

The Process of Product Innovation : Route to Success in the Market

-- A Lakshminarasimha

This article studies the various approaches followed in the area of product innovation and tries to draw out a product innovation process map, which could succeed while minimizing the heartburns and tempers within the organization. It draws upon the author's experience in the Indian industry and also includes some current developments. Considering the subject of R&D budget as it is popularly known, the budget is not utilized systematically and effectively in many organizations. This is where Managed R&D might achieve a better hit rate, thus making a case for Managed R&D - read on..

Article Price : Rs.50

Go Rural : Marketing Mantra for the Competitive Era

-- Priyank Azad

Go Ruralis the marketing mantra of many organizations today. However, until a few years back, the rural markets were mostly ignored and were not considered profitable. But with many Indian brands entering into the rural markets, this myth has now been completely removed. Nonetheless, operating in a rural area is not an easy task and requires serious efforts. Many companies have failed to target their strategies in the correct direction, and have hence faced tough times. This article aims to highlight the significance of rural markets and strategies to overcome the obstacles and operate profitably.

Article Price : Rs.50

Innovation: The Key to Success in the Services Sector

-- Pooja D Kunwar

This article throws light on some recent innovative strategies adopted by successful services marketers to face and overcome competition. It covers significant marketing issues like managing services differentiation, services quality, customer segmentation, customer loyalty and distribution.

Article Price : Rs.50

Green Marketing : Developments in the Indian Automobile Sector

-- Anurag Singh and Ranjit Singh

`Green marketing' encompasses activities designed to generate and facilitate human needs so that the satiation of these needs would leave minimal negative impact on the natural environment. With the growing awareness on global warming, pollution, and other environmental issues, companies and consumers are increasingly switching to green products and services, thereby, creating a platform for sustainable development. The present article unfolds some of the green marketing initiatives undertaken by ten companies in the Indian automobile sector. The article concludes with a call to the other sectors as well to pursue eco-friendly initiatives to foster long-term growth in the economy.

Article Price : Rs.50

Growth Prospects for the Automation Industry in India : An Exploration

-- Amalendu Jyotishi and Vikas Kumar

This article provides an overview of the Indian automation industry and tries to estimate the market size based on available information and leads. It also identifies the potential market segments for this business and quantifies probable market shares.

Article Price : Rs.50

Holistic Marketing Approach for Brand Building

-- C Senthil Nathan

This article assesses the possibility of building brands using the holistic marketing approaches of personalization and integration.

Article Price : Rs.50

Microfinance Industry

-- Jacob Chandy

Microfinance has the potential to lift vast sections of the underprivileged out of poverty through the process of financial inclusion. This article takes a look at the method of working and advantages of microfinance, and also the limitations faced by this industry in achieving its objective.

Article Price : Rs.50

Retail Management : Managing Retail Stores

Author: Kisholoy Roy
Reviewed by Payal Deol

"Retail Management - Managing Retail Stores" by Kisholoy Roy presents a comprehensive view of retail management from the Indian perspective, with a healthy blend of both theory and application. Though structured in the format of a textbook, the practical and contemporary orientation, examples and cases, along with insightful illustrations make the book quite interesting and appealing for the retail professionals.

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    Full Text: www.markmonitor.com

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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