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Management
Effective Executive

December' 06
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Why and When Does it Make Sense to Go Global : Avenues of Consideration for the Effective Executive
Be Right the First Time : Quality Management Principles for Small and Medium Enterprises
HR Executives vs. CEOs : Will HR Heads Climb the CEO Ladder?
How to Make Your Organization a Great Place to Work! : The New Competitive Edge
Barriers to Motivation : How to Break Them
Management Consulting : Areas for Interventions
The Dilemma of Being a Crisis Manager : Manage the Crisis Within
China's Home Improvement Market : Should Home Depot Enter or Will it Have a Late-mover (Dis)advantage?
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Why and When Does it Make Sense to Go Global : Avenues of Consideration for the Effective Executive

- - Dr. Paul B Carr and Dr. Gail Derrick

In recent times, there has been a bevy of research regarding global leadership for the effective executive. There are some avenues associated with going global that must be addressed before any organization chooses a global strategy. Among the leading questions associated with global leadership are: Why it makes sense to go global; and when does it make sense to go global? Before an organization chooses to go global, there are paramount considerations that need to be addressed. This article deals with the learning and human resource development postures requisite for any successful global initiative as well as cultural considerations for the effective global executive.

Article Price : Rs.50

The Regional Solution : Triad Strategies for Multinationals

- - Dr. Alan M Rugman

A powerful indicator of triad/regional economic activity is the concentration of the world's largest MNEs in the triad of the US, EU and Japan. This has major implications for business. Top managers need to design triad-based strategies, not global ones.

Implementing Your Global Strategy in Country Markets: Forming Your Country Management Team

- - Donald E Sexton

What kind of country management do you need to ensure success in your country markets? There is no single answerone needs a balanced team that blends managers with different skills, cultures, and personalities.

Sun Tzu's Art of War : Planning in Negotiation and Persuasion

- - Dr. Patrick Low Kim Cheng

The purpose of this article is to translate several principles of Sun Tzu's "art of war" into key principles in the fine art of effective negotiation. To achieve distinct advantages, an effective negotiator needs to prepare his baits.

Be Right the First Time : Quality Management Principles for Small and Medium Enterprises

- - Harish B

Quality has always been an issue in the sphere of small and medium enterprisesbe it the quality of the product or of the management. This issue assumes substantial significance when the organization begins to grow in size. When there is a step-up in the management levels, the leaders have to delegate the responsibility and authority down the line to all individuals. Even before that the managers of small enterprises should ensure that the quality culture is instilled in the genes of the organization. Imbibing the ISO quality principles early in the system in a right spirit will help the small organizations to professionalize the management and embark on a smooth path of growth.

Article Price : Rs.50

HR Executives vs. CEOs : Will HR Heads Climb the CEO Ladder?

- - Diganta Chakrabarti and Nidhi Joshi

While a lot of CEOs are flaunted as magnificent HR people, there are many HR heads who never get the opportunity to reach that coveted position. This article discusses the various reasons why HR executives are not able to make it to the top and suggests some strategies that can help them occupy the corner room.

Article Price : Rs.50

How to Make Your Organization a Great Place to Work! : The New Competitive Edge

- - Dr. Debashish Sengupta

Many a time, people think that it takes a lot of money, resources, and a multinational to make an organization a great place to work in. But these are always not the prerequisites. This article discusses the link between people practices and business performance in the Indian organizational context.

Article Price : Rs.50

Barriers to Motivation : How to Break Them

- - Sanjay S Kaptan and Latha SK Murthy

In spite of increasing pay packets, retirement benefits, and better legislation procedures for employees, the problems of demotivated employees still exist. The article discusses the factors that stand in the way of motivating employees in an organization.

Article Price : Rs.50

Management Consulting : Areas for Interventions

- - S Rajagopalan

Consulting in human resources management is one of the oldest areas in management consulting, but the field has seen several changes in the past couple of decades. Consultants can make the exercise more meaningful, and provide inputs on managing performance on an ongoing basis with regular interaction and feedback between superiors and subordinates.

Article Price : Rs.50

The Dilemma of Being a Crisis Manager : Manage the Crisis Within

- - Sharad Kamra

Many a time it so happens that managers are caught in a dilemma while managing certain situations where they have to presume the role of a crisis manager. The dilemma is: What to communicate to the staff when there is actually something unpleasant to be shared with them; whether or not to communicate at all. This article is weaved around such instances which most of the crisis managers have to go through.

Article Price : Rs.50

China's Home Improvement Market : Should Home Depot Enter or Will it Have a Late-mover (Dis)advantage?

- - Muthu Kumar R , Dr. Nagendra V Chowdary

Homeownership in China, which was non-existent two decades ago, has increased to 70% today. New homeowners have to fit up the basics like flooring, plumbing and furniture, as the houses are unfinished ones. This has encouraged consumers to engage in do-it-yourself (DIY) and home improvement/decorating activities. Coupled with huge potential growth and housing reforms, China's home improvement market attracted many domestic players and a few foreign home improvement retailers like IKEA and B&Q. Atlanta-based Home Depot, the world's largest home improvement retailer, is weighing its China options: should it enter or not; if it decides to enter, should it go alone or should it operate through a joint venture. However, the bigger question doing the rounds is whether Home Depot has lost out to early entrants; is it going to suffer from late-mover disadvantage or is the delay a blessing in disguise because its learning curve is shortened. Homeownership in China, which was non-existent two decades ago, has increased to 70% today. New homeowners have to fit up the basics like flooring, plumbing and furniture, as the houses are unfinished ones. This has encouraged consumers to engage in do-it-yourself (DIY) and home improvement/decorating activities. Coupled with huge potential growth and housing reforms, China's home improvement market attracted many domestic players and a few foreign home improvement retailers like IKEA and B&Q. Atlanta-based Home Depot, the world's largest home improvement retailer, is weighing its China options: should it enter or not; if it decides to enter, should it go alone or should it operate through a joint venture. However, the bigger question doing the rounds is whether Home Depot has lost out to early entrants; is it going to suffer from late-mover disadvantage or is the delay a blessing in disguise because its learning curve is shortened.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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