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Marketing Mastermind


April '09
Regular Features

• Editorial: Comment
• White Paper
• Book Review

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The `Magic Mirror' in Fashion Retailing : Trial Room of the Future
Bollywood Bonanza : The Multiplex Way
Marketing of Non-Farm Rural Products in India : Problems and Solutions
A Journey to the Interiors : Prospects for Rural Retailing in India
Customizing Distributor Margins : The Concept of Unit Rate
Hindustan Unilever's Distribution Network as a Strategic Tool to Counter Competition
Factors Influencing the Performance of Frontline Sales Force
Brand Kingfisher : Creating a Lifestyle Brand
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The `Magic Mirror' in Fashion Retailing : Trial Room of the Future

-- Pooja S Kushwaha

The trial room is an integral part of modern fashion and lifestyle retailing. But there are several problems and limitations associated with the conventional trial room including the risk of voyeurism. The `Magic Mirror' based on Radio Frequency Identification technology offers the alternative of trying on clothes virtually without actually wearing them. The technology is in commercial use in several countries, but the usage is limited because of the high cost. However as with all new technologies, the cost is expected to reduce drastically in the years to come paving way for its widespread usage.

Article Price : Rs.50

Bollywood Bonanza : The Multiplex Way

-- Ashwini Sovani

Multiplex theatres have completely transformed the cinema viewing experience in urban India by ushering in a more comfortable environment together with add-ons such as modern eateries and shopping facilities. They have also altered the economics of the Indian film industry by ensuring greater flexibility and reduced risks by making it viable to screen even low budget films. Bollywood and multiplex have now become two sides of the entertainment coin which have to work in tandem with one another to further the growth and well-being of the Indian film entertainment industry.

Article Price : Rs.50

Marketing of Non-Farm Rural Products in India : Problems and Solutions

-- Deepak Khullar

This article explores the practical aspects of marketing non-agricultural rural products in India. The situations faced by NGOs which are partners in marketing rural products have been touched upon, providing examples of both successes and failures. The challenges and problems associated with marketing of rural products are explained, and possible solutions and recommendations are also offered.

Article Price : Rs.50

A Journey to the Interiors : Prospects for Rural Retailing in India

-- Kaberi Bhattacharyya

India is on the threshold of a retail revolution in the rural areas. According to McKinsey and Co., a global consulting firm, India's rural market will touch $500 bn by 2020. This article examines the current retailing landscape in rural India, its evolution and various formats, changes in the retail mix, the principal drivers for growth, critical success factors, challenges and prospects.

Article Price : Rs.50

Customizing Distributor Margins : The Concept of Unit Rate

-- Makarand Joshi

The margins offered to distributors by most companies are in terms of percentage, directly linked to the price of the product. In case of an increase or decrease in price, the margins in absolute rupee terms also vary, regardless of the factors affecting the price change. If the cost of distribution is a factor affecting the price, change in the distributor's margin is justified. But if the price change is due to other factors, then increase or decrease in the distributor's margin is difficult to justify, unless the distributor's investment, revenue expenditure and business volume are also considered. The author, in this article, proposes a comprehensive `Unit Rate' model for calculating customized distributor margins that takes into account the above factors.

Article Price : Rs.50

Hindustan Unilever's Distribution Network as a Strategic Tool to Counter Competition

-- Mohit A Parekh

Globalization has dramatically changed the business environment in India. Due to the opening up of the economy, the market place has become fiercely competitive. Even the semi-urban and the rural markets are witnessing cut-throat competition. In this scenario, there are very few strategic tools available to organizations which are not immediately copied by competitors. This article throws light on one of the leading consumer goods companies in India, Hindustan Unilever, which is using distribution as a strategic tool to win in the current market place.

Article Price : Rs.50

Factors Influencing the Performance of Frontline Sales Force

-- Siddarth Baliga

Selling has, of late, become "sales target-driven" rather than being "customer-driven". Organizations, today, are mostly inclined towards raking in money in the short-term. Lavish commissions, gifts and bonuses are showered on "Top Performing Sales Reps", even though they might have indulged in "over-selling" just to win that "gift". Non-performing sales reps, on the other hand, are pressurized to somehow sell and bring in revenues. But how far will such techniques help? Some employees perform extremely well in some situations and not in others. So what affects the productivity of the sales force? This article analyzes all these aspects.

Article Price : Rs.50

Brand Kingfisher : Creating a Lifestyle Brand

-- Lekha Ravi

The United Breweries (UB) group today (2008) boasts a diverse portfolio of businesses - alcoholic beverages, life-sciences, engineering, aviation, agriculture, chemicals, information technology and leisure. The man behind this potent diversity is none other than India's flamboyant tycoon Vijay Mallya (Mallya). Mallya's association with the rich, trendy and the luxurious seems to have rubbed off on his brands. All through his glitzy forays into various fields, Mallya has fastidiously endorsed Brand `Kingfisher'. His entry into aviation with the glamorous launch of Kingfisher Airlines drew a lot of its brand equity from Mallya himself. Media reports often analyze how Mallya promotes the `Kingfisher' brand by associating it with lifestyle events like horse-racing, Formula 1 racing and prestigious launches. Reflecting on how he contributes enormously to it through his own flamboyant lifestyle, it is pertinent to probe into the prospects of Kingfisher's brand extension.

Article Price : Rs.50

The Indian Consumer : One Billion Myths - One Billion Realities

-- Author: Alam Srinivas Reviewed by Shailendra Dasari

The size of the Indian middle class, both by numbers and purchasing power, has been grossly overestimated by economists and marketing consultants throughout the world on account of which the global MNCs have entered the Indian middle class market in order to lure them through their innovative techniques. But they are not successful in view of the overestimations of the economists and the marketing consultants. Alam Srinivas, an Investigative Journalist, goes to the root of this issue and attempts to unravel the mystery shrouding the Great Indian Middle Class. His approach is not a typical marketing one. He tries to find answers to some of the nagging issues pertaining to the Indian education system, and the political, social and cultural transformation of the Indian middle class over the past two centuries. A must read for those who wish to have a deeper understanding of Indian consumers.

Global Executive Summaries
  • Using Advanced Category Analytics to Fuel Consumer-centric Merchandising
    Full Text: www.infosys.com

  • How Market Researchers Can Aid Corporate Innovation
    Full Text: www.quirks.com

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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