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June '08


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PM Speak
Success of Collaborative Environments in Project Management :Organization E-Readiness
Ultra Mega Power Projects : Issues and Challenges
IT Projects : Stress Management
WebTop Suite : A Tool for Project Collaboration
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PM Speak
-- Patrick Gray

Project managers must be leaders to a great extent, and must also be excellent communicators, who can rally assistance when a project begins to struggle.

Article Price : Rs.50

Underpinnings of Critical Chain Method for Project Management in Statistics and Behavioral Psychology Theories
-- Gautam V Desai

Critical Chain Management, one of the newer techniques for managing project risks related to the project schedule, was developed by Eliyahu M Goldratt. The technique lays emphasis not just on the network analysis as such, but on the entire project management paradigm. Hence, for reaping the full benefits from the technique, a major shift in the organization's project management policies and procedures is necessary. The technique has a potential to offer an order of magnitude improvement in shortening the project schedule for a reasonably sized complex project. This article is meant to be an introduction to the technique, its basic features, important steps in its application and, most importantly, the theoretical underpinnings of the technique in the statistics and behavioral psychology theories.

Success of Collaborative Environments in Project Management :Organization E-Readiness
-- Mustafa Alshawi and Eric Choen Weng LOU

Collaborative environment for construction project management is widely accepted as an essential element to address construction business improvement. However, there are still many problems in adopting it. Various case studies have shown people and processes in organizations as critical success factors; but not the technology. Organizations can address this issue further through the ability to measure electronic readiness (e-readiness) of their organization, enabling them to adopt and use the available Information and Communication Technologies (ICT) to improve their business strategies and performance and service to customers. E-readiness reflects organizational soft issues such as business processes, management structure, change management, people and culture.

Article Price : Rs.50

Ultra Mega Power Projects : Issues and Challenges
-- GD Rathod

With ever-increasing demand for electricity, the Government of India (GoI) has started the development of Ultra Mega Power Projects (UMPPs) on Build, Own and Operate (BOO) basis. This article analyzes the status and various emerging issues related to development of UMPPs.

Article Price : Rs.50

Schedule Adherence :A Useful Measure for Project Management
-- Walt Lipke

Earned Value Management (EVM) is a very good method of project management. However, EVM by itself cannot provide information as to how the schedule is being accomplished. Project accomplishment not in accordance with the planned schedule has adverse repercussions; cost increases and duration is elongated. Thus, managers have to understand the project performance. This article utilizes the new practice of Earned Schedule (ES) to discuss a proposed measure for further enhancing the practice of EVM. The measure, Schedule Adherence, provides additional early warning information to project managers, thereby enabling improved decision-making and enhancing the probability of project success.

IT Projects : Stress Management
-- N Vijaya Lakshmi

Stress is the most dreaded word in project environment, especially in IT projects, as the increasing globalization and technological advancements are leading to levels of stress never before experienced.

Article Price : Rs.50

Measuring and Managing Project Quality :If You Can't Measure It, You Can't Manage It
-- Stacy A Goff

Quality of a project's results is a better indicator whether the business needs are met than any other factor. Yet, in so many projects, quality is either a secondary consideration, or the first "area of flexibility" to reduce, when other factors such as time or cost are under pressure. Why is this too often the case? In part, because quality is difficult to measure until it is too late to do so. This article explores the challenges of measuring and managing project quality, with suggested quality indicators for situations where outright measures are not available.

Change Management
-- Manoj Deshmukh

Change management-dealing with changes-is a key project management function for any industry. There may be enormous variance in efforts, cost, schedule, quality of deliverables if changes are not handled effectively. Many projects are delayed and many others are closed (terminated) because project managers are not able to manage changes.

WebTop Suite : A Tool for Project Collaboration
-- V Venkateswara Rao

With the new desktop application suite, organizations can deliver personalized information, provide real-time business information and enable real-time ad hoc collaboration among the stakeholders. Most importantly, the new application enables organizations to develop a new channel to improve end-user retention.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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