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E-Business

July' 06
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EGovernment Readiness: An Indian Perspective

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The Akshaya Project in Kerala

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Software Project Testing

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CASE STUDY

HPCompaq : A Failed Merger?

Vivek Gupta

The case gives an overview of the merger between the two leading players in the global computer industry HewlettPackard Company (HP) and Compaq Computer Corporation (Compaq). It explores the reasons for HPs failure to realize the synergies identified prior to the merger. The case highlights the role played by leadership, legacy and cultural issues in mergers. It describes in detail the rationale for HPCompaq merger, problems faced in integrating the merged entities and whether the merger made business and economic sense. It also describes the product profile of the merged entity and how the new HP compares with its major competitors, IBM and Dell Computers.

EGOVERNMENT

EGovernment Readiness: An Indian Perspective

Subhasis Ray Sayani Sikdar

Governments are increasingly employing egovernance for improving public service delivery mechanism. This article focuses on understanding the framework of measuring egovernance maturity and how various countries fared during surveys conducted in 2003, 2004 and 2005 with special emphasis on India. It also examines the strategies India may adopt in order to move up the maturity ladder.

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EGOVERNMENT

The Akshaya Project in Kerala

Ch Radha Kumari

Recognizing the potential of Information Technology (IT) through broadband services in the growth of GDP, and in the enhancement of quality of life through societal applications such as teleeducation, telemedicine, egovernance, entertainment as well as employment generation, state governments all over India are accelerating the usage of broadband services. This article examines the impact of the Akshaya project on the development of a district in Kerala, and highlights how deployment of broadband technology is used for bridging the digital divide.

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EGOVERNMENT

EGovernance Comes of Age in the Commonwealth

Thomas B Riley

This article explores the current theory regarding egovernance and best practices in government for the usage and implementation of information and communication technologies in government and other organizations. It also explores the relevance and the recent evolution of egovernance in organizations.

EQUALITY

Software Project Testing

JG Sheshasaayee E Naveen Kumar

Software testing is considered to be the most important part of the software life cycle from design to implementation and maintenance of a software project. Testing is a process of exercising a program with a specific intent of finding errors prior to delivery to the end user. It occurs at every phase of system construction. The different levels of testing reveal that it is not the only phase of the software life cycle; it is a set of activities performed throughout the software life cycle.

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EAI

Deriving Enterprise Architectures

For maximum benefits to the organization, architects should derive enterprise architectures starting with explicit business objectives and criteria for measurement. It should contain objective criteria to allow unambiguous measurement of its effectiveness and consider input from all stakeholders. Clear objectives will facilitate architecture enhancements when objectives or conditions change.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management

Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.

International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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