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Management
E-Business
August' 03
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Bioinformatics -The Science of the Future
Shopbot - The Internet Shopping Agent
The M-Business Transformation
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Leveraging IT to Improve Patient Safety

-- Marion J Ball , David E Garets ,Thomas J Handler

Medical errors are increasingly becoming a major cause for patients' death. These errors arise from a variety of causes and have an impact on almost all medical activities. The article advocates the need to take serious measures to reduce medical errors and improve patient safety. It explains that with the use of IT tool like computer-based patient record, the goal of significant error reduction can be achieved.

The Emerging Age of M-Healthcare --Rick Mathieson

Adoption of wireless technologies in the healthcare industry is increasing. With applications like TouchWorks, which automates a host of common physician activities, including prescribing, ordering and viewing lab results and capturing clinical notes, doctors may soon depend on PDAs as much as on stethoscopes. From remote health monitoring to wireless prescription systems to information therapy, emerging mobile technologies are injecting the healthcare industry with new ways to serve patients, streamline operations and increase profitability. However, the article cautions about the data security concerns related to m-healthcare.

Bioinformatics -The Science of the Future --R Chakravarthy

Bioinformatics is the study of information content and flow in biological systems and processes. It utilizes advanced protocols of information and communication technology to solve complex problems in life sciences. The potential of bioinformatics lies in the identification of useful genes leading to the development of new gene products, drug discovery and drug development.

Article Price : Rs.50

Managing Knowledge via Internal Electronic Markets -- Ajit Kambil

Adam Smith's idea about the competitive marketplace can work inside companies as well. Internal Electronic Markets (IEM) can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities and the bottom line. The article illustrates the advantages of IEM through a real-life example of British Petroleum, which successfully used IEM to significantly reduce greenhouse gas emissions.

Shopbot - The Internet Shopping Agent -- A C Ohja

Shopbot, an emerging technology, has proved to be a boon for online shoppers. A shopbot searches a number of online catalogs for a product on behalf of the shopper. Shoppers not only reduce the search time significantly but also help the shopper to get a better deal. The article describes the role played by a shopbot in an online buying process, major shopbots active on the Internet and some issues with existing shopbots. It concludes with the hope that the next generation shopbots will be able to replace the human element in the buying process.

Article Price : Rs.50

The M-Business Transformation -- Saby Ganguly

Several analysts have reportedly proclaimed that the e-business model will soon be transformed to m-business model as more and more organizations conduct businesses through the wireless Internet. However, the article argues that m-business is just another form of e-business. It touches upon few strategies for successful mobile business initiatives and customer expectations.

Article Price : Rs.50

 

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  • Technology and Shareholders
  • Oracle vs. PeopleSoft
  • IT Solutions for Healthcare Companies
  • Limits of Business Intelligence
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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