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Management

Effective Executive


August '10
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An Introduction to Strategic Alliance Management : Making It a Way of Life

If You Sell Anything, Pay Attention : Uncovering the Art of Selling

The hidden power of the "Little Fairy Strategy" : How leaders can produce surrogates for themselves and free up their bandwidth

Maximizing Women's Participation in the Gulf Cooperation Council Workforce : The Example of Home Working
Dealing with Guilt and Shame After Breaking the Glass Ceiling : The Case of South African Executive Women

The Moral of the Moment : Instinct Versus Logic - Which Voice Are You Listening To?

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Tough Love in the Boardroom : Treating someone sternly with the intention of helping over the long run

-- William M Klepper

An Introduction to Strategic Alliance Management : Making It a Way of Life

-- Jeffrey Shuman and Janice Twombly

Strategic Alliance Management is a philosophy - a way of thinking - and a set of policies, processes, and tools. It is also a profession and a corporate function, requiring a defined vision and mission, structure, goals, and metrics.

Article Price : Rs.50

If You Sell Anything, Pay Attention : Uncovering the Art of Selling

-- Dan Coughlin

Whether you want to improve sales as an organization or as an individual salesperson, the first and most important step is to observe life carefully. Determine what your desired customers want and need. Then clearly explain why the value you have to offer is worth the value you are asking in return and demonstrate the values which your customers want to interact with.

Article Price : Rs.50

The hidden power of the "Little Fairy Strategy" : How leaders can produce surrogates for themselves and free up their bandwidth

-- Kai-Alexander Schlevogt ("Prof. Kai")

The `little fairy strategy', which relies on organ-izationally embedded `H-mannikins', helps leaders to dramatically improve their impact, enabling them to focus on those areas where they can add most value. This approach entails creating a well-balanced portfolio of `headship surrogates' and `management surrogates', which frees up precious leadership bandwidth. Those include embedded intangibles, the halo of a leader who acts as a powerful role model, professional individuals, formal organizational devices, technology and smart outsourcing. The `little fairy strategy' matters particularly in emerging markets, where executive talent oftentimes is scarce.

Article Price : Rs.50

Maximizing Women's Participation in the Gulf Cooperation Council Workforce : The Example of Home Working

-- Dr Chris Rowley, Professor William Scott-Jackson,Andrew Porteous,Bashar Kariem,Amira Harb

The GCC has achieved substantial advancements in communication technology, with the increased use of telephones and Internet. This provides a fertile platform for home working to be a success, allowing women to work from home for several different departments of an organization, giving them increased flexibility when using their skills and qualifications.

Article Price : Rs.50

Dealing with Guilt and Shame After Breaking the Glass Ceiling : The Case of South African Executive Women

-- Kurt April and Boipelo Mooketsi

The modern woman's dream of success inevitably, these days, often include a powerful/influential, high-paying job with economic success; she is also a loving wife/partner who takes care of all her partner's needs and takes care of the home; she is the wonderful nurturing mother who regularly cooks healthy meals and does homework with the children; she is fit/healthy and exudes positive energy; the list goes on. But sadly, for many women, this will always remain a dream - hard choices and sacrifices often have to be made, where success in some aspects of life may mean lesser success, or even failure, in the other aspects.

Article Price : Rs.50

The Moral of the Moment : Instinct Versus Logic - Which Voice Are You Listening To?

-- Rob Jolles

Article Price : Rs.50

The interest in business ethics is increasing, more among female than male students.

-- Dr. Christoph Stückelberger
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBS CDC,www.ibscdc.or

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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