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The IUP Journal of Management Research
ISSN: 0972-5342
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Jan'17

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The IUP Journal of Management Research is a quarterly research journal focusing on strategic management, innovation, entrepreneurship, marketing, HRD, governance and ethics.

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Organizational Effectiveness in Banks and Insurance ompanies: A Comparative Study of Public and Private Sectors
Pay Discrimination – A Myth or Reality: A Study with Reference to the Indian Automobile Sector
An Empirical Study of Job Satisfaction Factors of Masons Working on Construction Projects in Pune
An Assessment of Service Quality Among General Insurance Policyholders in Punjab: An Empirical Study
Why Europe Grew Rich and Asia Did Not: Global Economic Divergence, 1600-1850
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Contents
(Jan 2017)

Organizational Effectiveness in Banks and Insurance Companies: A Comparative Study of Public and Private Sectors

--Anupama Dullo Raina and M G Shahnawaz

The present study explores organizational effectiveness in public and private sectors. An attempt has been made to explore and enumerate the factors of organizational effectiveness in public and private sectors, in banks and insurance companies focusing on front line and managerial level of employees. The objective of the study was also to investigate how public and private sectors influence organizational effectiveness in two types of organizations (banks and insurance) and at two levels of organizational hierarchy. A quantitative survey in the form of close-ended structured questionnaire was designed and used to obtain responses from 280 employees working in public and private sector banks and insurance companies. A 27-item scale was developed for data collection. The data was analyzed with the help of ANOVA and t-test in order to see the significance of difference among various groups. Organizational effectiveness was found to be better in case of private sector, although applicable to two of the five dimensions studied.

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Article Price : Rs.50

Pay Discrimination – A Myth or Reality: A Study with Reference to the Indian Automobile Sector

--Amir Jafar and Arindam Ghosh

This research focuses on the persistent debate on pay discrimination between top-notch executives and general class of employees by examining whether high remuneration structures of executives of the firms are really justified. One of the most vigorous industries of the world, the automobile sector, is selected as the sample frame. The BSE-listed automobile companies operating in the Indian market are selected on the basis of their annual turnover. Financial parameter like Profit After Tax (PAT) and HR accounting parameter like Total Employee Remuneration (TER) have been considered for the parametric analysis with small sample size. Paired sample t-test is performed to check the equality of mean values of executive compensation as percentage of PAT and as percentage of TER. Equality is observed for a few automobile companies only. Finally, a composite analysis of the entire automobile sector of India is also done. The results of paired sample t-test establish that executives of Indian automobile sector earn their high remunerations due to their remarkable performance measured in terms of profit contribution to their respective organizations. Therefore, it is concluded that pay discrimination between executives and general employees does not really exist in automobile sector in India, and high remuneration of executives is attributed to their efficient management of company affairs. The outcome of this research is likely to help in mitigating the industrial and social disputes originating from the grievance of pay discrimination.

Article Price : Rs.50

An Empirical Study of Job Satisfaction Factors of Masons Working on Construction Projects in Pune

--Rajput B L, Mahajan D A and Agarwal A L

The issue of job satisfaction is widely studied to improve the productivity of construction projects. In the present paper, an attempt is made to examine the association of various factors on job satisfaction of masons working in construction projects in Pune. The primary data of 280 randomly selected masons working on construction projects in Pune has been collected using a structured questionnaire. Job satisfaction is studied considering various variables like age, marital status, educational qualification, wages and site experience of masons. Chi-square test of independence is used for hypothesis testing. Construction project managers can use the findings of this study to motivate masons to improve construction productivity.

Article Price : Rs.50

An Assessment of Service Quality Among General Insurance Policyholders in Punjab: An Empirical Study

--Sonia Chawla and Pooja Sharma

The effective achievement of organizational goals and objectives largely depends upon delivery of service quality, and it has received significant attention from policyholders and researchers in the field of general insurance. Hence, the present paper studies the service quality among the policyholders in the state of Punjab consisting of heterogeneous policyholders in terms of sex, age, educational background, occupation, income, number of persons earning in a family, and place of residence. An assessment of service quality and gaps thereof has been done based on 39 variables through a model given by Parasuraman et al. (1985) and related dimensions based on the literature. Paired t-test has been employed to assess whether the service quality gap between policyholders’ expectation and perception is significant or not, which indicates a statistically significant difference on 25 variables out of 39 in the case of public sector policyholders, and 18 variables out of 39 in the case of private sector. A correlation analysis applied on the variables, viz., overall service quality, customer satisfaction, purchase intention and overall corporate image, shows that in the case of public sector, correlation is maximum between overall service quality level and the overall corporate image of the insurer, while in the case of private sector, the correlation is maximum in the case of overall service quality level and customer satisfaction. This paper fulfills a long-felt need to identify the service quality gaps affecting the Indian general insurance industry. Therefore, this study can add new dimensions that can be used to improve the service quality level and provide an enhanced level of satisfaction to policyholders.

Article Price : Rs.50

Why Europe Grew Rich and Asia Did Not: Global Economic Divergence, 1600-1850

--Prasannan Parthasarathi
Reviewed by Laxman D Satya

Article Price : Rs.50

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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