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The IUP Journal of Management Research
ISSN: 0972-5342
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Jan'18

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The IUP Journal of Management Research is a quarterly research journal focusing on strategic management, innovation, entrepreneurship, marketing, HRD, governance and ethics.

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Short-Run Performance Analysis of IPOs in the Indian Market
The Factors Underlying the Quality and Productivity of Agricultural Extension Services: An Exploratory Study in Odisha
Developing and Validating an Instrument for Measuring Online Service Quality in the Tourism Sector
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Contents
(Jan 2018)

Short-Run Performance Analysis of IPOs in the Indian Market

-- Pradeepta Kumar Samanta, Shikhar Dam, Rishi S Saluja, Shubham Bansal and Nimit Chhabra

A private company uses Initial Public Offerings (IPOs) to raise equity capital from the public who in turn become shareholders of the company after listing of its equity shares in the stock exchanges. IPOs have become very popular worldwide. Post-listing, the public shareholders get an opportunity to cash-in on the listing gains (typically in the short-term) or continue to be a part of the company’s growth story (in the long-term). Typically, such investment decisions are based on the investors’ returns expectations in the short and long-term, given the risk appetite. To analyze these critical aspects, several research studies have been undertaken globally. The extant literature suggests that the IPOs generally perform poorly in the long-term but offer good short-term returns. The purpose of this paper is to study the short-term performance of 117 IPOs issued for subscription in India during 2009-2013 by way of Market Abnormal Excess Returns (MAER) and identify the factors which affect their performance.

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The Factors Underlying the Quality and Productivity of Agricultural Extension Services: An Exploratory Study in Odisha

--Anil Kumar Mishra and Rabinarayan Patnaik

In an agro-based region like Odisha, when most of the development activities are focusing on maximizing the benefits to the rural stakeholders, the time has come to understand the underlying factors responsible for developing the framework of this process. There are various opinions related to making this development process visible. Amidst all these strategic dimensions, the most eligible factors, i.e., the productivity of resources and the space utilized for the said purpose, can be put on a measurement platform. The present study makes an attempt to understand the relationship between the use of land and productivity with regard to agro-developmental processes.

Article Price : Rs.50

Developing and Validating an Instrument for Measuring Online Service Quality in the Tourism Sector

--Nitasha Sharma

The tourism sector is undergoing change with the growth of Information Communication Technology (ICT). These changes mainly affect the methods through which the tourism products and services are communicated and distributed to the customers around the world. Retention of the customers is a major challenge in today’s competitive market and unsatisfied customers can easily switch from one service provider to other service providers. So it is necessary to provide quality services to the customers. But it is not possible to serve customers only through traditional means of distribution. It is thus necessary to provide tourism-related services to the customers with the help of ICT. Hence, an attempt has been made in the current study to develop a model in order to study the factors affecting the use of online service quality in the tourism sector. Data has been collected with the help of primary survey. Exploratory Factor Analysis has been applied to analyze the collected data. Eight factors have been identified, namely, website design, informative, ease of use, reliability, responsiveness, empathy, security and system availability. Further, CFA was applied in order to validate the model. The results revealed that all the indicators had adequate item reliability, further establishing the validity of the constructs.

Article Price : Rs.50

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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