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Welcome to the IUP Journal of Operations Management
ISSN: 0972-6888
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database

Feb'18

Previous Issues

The IUP Journal of Operations Management is a quarterly journal focusing on inventory control, Supply Chain Management, Enterprise Resource Planning (ERP), Just-In-Time (JIT), Total Quality Management (TQM), Business Process Re-engineering, logistics management, six sigma, benchmarking and flexible manufacturing systems.

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Information to Authors
  • Inventory Control
  • Supply Chain Management
  • ERP, JIT, TQM
  • Business Process
  • Re-Engineering
  • Logistics Management
  • Business Process Outsourcing
  • Six Sigma
  • Benchmarking
  • Flexible Manufacturing Systems
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Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises
Implementation of Replenishment System Using Kanban as a Tool
Multi-Objective Optimization for Job Shop Scheduling Problem Using Genetic Algorithm
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Contents
(Feb 2018)

Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises

--Surjit Kumar Gandhi, Anish Sachdeva and Ajay Gupta

The purpose of the present study is to develop a service quality scale by identifying the attributes of internal service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working and improve their delivery performance. 120 representatives from supplier units delivering materials and other supplies to small and medium manufacturing enterprises of North India responded to a questionnaire survey. Construct validation using exploratory factor analysis showed an interpretable latent structure consisting of four dimensions. Confirmatory factor analysis developed a valid and reliable service quality measurement scale with 16 items. It was observed that service quality of manufacturing units working towards suppliers comprises four dimensions, viz., assurance, communication, alignment and responsiveness. Snowball sampling was undertaken for this research. The scale developed in this research can be used by managers of small and medium manufacturing units in identification of opportunities for assuring service excellence to their suppliers to facilitate their working and improve performance, thereby mutually benefitting both partners as well as the whole supply chain. This research provides a framework to researchers to build more service quality scales in similar situations so that more concrete generalizations can be made.

Implementation of Replenishment System Using Kanban as a Tool

--Vikas R Patil and S A Vasantha Kumar

In almost all manufacturing companies, materials need to be stored or buffered, implying that manufacturing companies need effective replenishment methods. However, this is challenging, since companies must balance inventory costs and customer service in complex and different situations. Therefore, it is important to choose replenishment methods carefully. One well-known and widespread method is Material Requirements Planning (MRP). But the method has problems, such as the one regarding volume flexibility. Hence, the purpose of the present study is to analyze the application of visually-oriented replenishment methods in manufacturing industry and further to design a tentative decision tool for selecting methods.

Multi-Objective Optimization for Job Shop Scheduling Problem Using Genetic Algorithm

--M S Kagthara and M G Bhatt

Multi-objective optimization is presented in this paper for job shop scheduling problem. Coding is executed using MATLAB for tardiness and makespan. Genetic algorithm is implemented using MATLAB toolbox, and Pareto frontier is used to analyze the results. Benchmark is selected for simulation.

 

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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