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Welcome to the IUP Journal of Operations Management
ISSN: 0972-6888
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database


Previous Issues

The IUP Journal of Operations Management is a quarterly journal focusing on inventory control, Supply Chain Management, Enterprise Resource Planning (ERP), Just-In-Time (JIT), Total Quality Management (TQM), Business Process Re-engineering, logistics management, six sigma, benchmarking and flexible manufacturing systems.

Privileged access to Online edition for Subscribers.
Information to Authors
  • Inventory Control
  • Supply Chain Management
  • Business Process
  • Re-Engineering
  • Logistics Management
  • Business Process Outsourcing
  • Six Sigma
  • Benchmarking
  • Flexible Manufacturing Systems
Real Earnings Management and Subsequent Operating Performance
A Conceptual Framework of the Mediating Effects of Human Interactions in Supply Chain Relationships
Vodafone Global Telecommunications: Optimizing Operations
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(Nov 2016)

Real Earnings Management and Subsequent Operating Performance

--Denise M Leggett, Linda M Parsons and Austin L Reitenga

Real Earnings Management (REM) is the manipulation of business activities to meet an earning’s threshold. Despite concern that REM activities create real economic costs, research on the relation between REM and subsequent operating performance is inconclusive. In this paper, a two-firm-level method of estimating abnormal discretionary expenditures is developed and a more proactive method of identifying REM activity is implemented. Using firm-level estimates of abnormal expenditures, strong evidence of REM negatively related to subsequent period return on assets and cash flows from operations is found. The results suggest that the inconclusive results in prior research may be in part due to estimating abnormal expenditures using industry-level models.

A Conceptual Framework of the Mediating Effects of Human Interactions in Supply Chain Relationships

--Shankha Sengupta and Anusha Sreeram

The present study intends to initiate discussion regarding the influence of employee interaction within individual organizations towards the development of inter-personal relationships among the employees and the various peer groups, supervisors and other departments, as also, to propose a conceptual framework reflecting the antecedents that might affect successful relationship development through the mediating role of inter-personal interactions, and finally to determine the effect of intra-organizational employee interaction on the establishment of inter-organizational relationships within intermediaries in a supply chain.

Vodafone Global Telecommunications: Optimizing Operations

--Rachel Ang

The purpose of the study is to examine the experiences of executives who were successful in consummating a corporate operation. The objective of the research is to determine how and what supported the relationships. A phenomenological research method is applied. Key thematic research discoveries reveal that executives consider pursuing optimizing operation; responsible executive teams should assess their reputation within the local and regional communities, review their historical and present philanthropic engagement, determine the soundness of their relationships with political and regulatory entities, and review their environmental stewardship.





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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.