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The IUP Journal of Supply Chain Management
ISSN: 0972-9267
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database


Previous Issues

The IUP Journal of Supply Chain Management is a quarterly journal that focuses on purchasing, manufacturing, 3PL, e-procurement, e-manufacturing, reverse supply chain inventory, warehousing, planning and forecasting, collaborative commerce and e-fulfillment. The aim of the journal is to share and disseminate knowledge in the field of supply chain management among practising managers and academicians.

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  • Purchasing
  • Manufacturing
  • 3PL
  • E-Procurement
  • E-Manufacturing
  • Reverse Supply Chain Inventory
  • Warehousing
  • Planning & Forecasting
  • Collaborative Commerce
  • E-Fulfillment
Green Supply Chain Management: A Literature Review
Outbound Logistics Modeling Using Shortest Routing Algorithm in a Lean Enterprise: A Case Study
Prioritizing the Service Failures of Package Delivery Business: An Analytical Hierarchy Process Analysis
RFID Implementation in Supply Chain: A Comparison of Three Case Studies
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(Dec 2016)

Green Supply Chain Management: A Literature Review

--Vinod N Sambrani and Naveen Pol

In India, Green Supply Chain Management (GSCM) as a concept is gaining its pace, and in a broader sense, there have been works in the areas of research opportunities in GSCM, impact of GSCM on economic, social and financial performances, different types of pressure, enablers, drivers, barriers, conflicts and benefits of GSCM practices, designing structural models and testing its implications, comparing green practices among companies within nation and among companies of different nations, finding key words pertaining to GSCM practices, etc. Pragmatically, these concepts have been followed by the corporate and the same has been reflected in their annual sustainability reports. The paper makes an attempt at simplifying the overall factors under the circle of GSCM through a review of literature.

Article Price : Rs.50

Outbound Logistics Modeling Using Shortest Routing Algorithm in a Lean Enterprise: A Case Study

--N S Shobha and K N Subramanya

Automobile supply chain and logistics network involves an entire network of multiple-tier suppliers, manufacturing plants, sub-assembly plants, assembly plants, warehouses, distribution centers, dealers and customers. The vastness of this supply chain structure makes logistics and information flow—the most important functions to ensure comprehensive coordination between the firms. Lean distribution starts with the trends and drivers that lead to the need for new approaches in distribution and then consider customer service expectations to initiate the lean design. In order to address the complexity as stated above, this paper attempts to model outbound logistics using shortest routing algorithm in a lean enterprise. The data and information are collected at the tactical level for automobile supply chain, and two echelons of distribution are considered. The methodology adopted includes studying the processes involved in lean distribution system, collection of data using primary and secondary sources, identification factors and modeling using Floyd Warshall algorithm for multiple sources and multiple destinations, and calculation of the number of cars which can be accommodated in a truck. The verification and validation of developed model is done for automobile logistics and supply chain network. The comparison of performance of current and proposed model for outbound logistics was carried out. Vehicle routing has helped us in identifying the right routes to be chosen in order to reduce the distance traveled and hence logistics cost. The understanding of current system and proposing new system has helped in improving the efficiency of the complete outbound logistics system and resulted in large cost savings through improvement in schedules, demand allocation and choice of routes.

Article Price : Rs.50

Prioritizing the Service Failures of Package Delivery Business: An Analytical Hierarchy Process Analysis

--Ranjit Roy Ghatak and Shyamsunder Pal

Service failures happen in service businesses at times. Failures impact the service quality of the business and mandate proportionate service recovery actions. Prioritizing the service failures can bring discipline and focus in implementing the recovery plan of the service company. Analytical Hierarchy Process (AHP) has been implemented here in failure prioritization for the first time. Service failures are recognized to originate variously as customer-induced, company-induced and their business associate-induced. Failure rate and intensity of incidence are both considered important for prioritization. In extending the current knowledge, this research finds four factors of service failures in order of importance, viz., service process failure, employee action failure, business associate action failure and customer action failure in a package delivery business for deploying their recovery resources most productively.

Article Price : Rs.50

RFID Implementation in Supply Chain: A Comparison of Three Case Studies

--Raul Valverde and Malleswara Talla

The paper examines the impact of different approaches in implementing Radio Frequency Identification (RFID) technology, namely, supply chain inventory management system based on RFIDs to address the challenges encountered in the operation of the warehouses, item-level inventory tracking at retail stores and customer order processing and distribution using RFIDs to eventually propose RFID-based Supply Chain Management (SCM). SCM involves effective information sharing, inventory management, transportation, sourcing and pricing strategies. The paper highlights how RFID can improve SCM drivers, one by one, and together improve overall synergy. It extends the solutions of case studies and proposed improvements to RFID solutions in ERP applications. It also highlights the motivation to such implementations as these solutions offer further cost savings and performance gains. Consequently, it concludes that RFID is a vital technology for the success of SCM and bridging the gaps among the existing enterprise applications.

Article Price : Rs.50





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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.