The IUP Journal of Management Research
The HR Scorecard for Innovation in Higher Education

Article Details
Pub. Date : Jan, 2021
Product Name : The IUP Journal of Management Research
Product Type : Article
Product Code : IJMR40121
Author Name : Vartika Abhinav Kanagat* and Sunita Upendrakumar Sharma**
Availability : YES
Subject/Domain : Arts & Humanities
Download Format : PDF Format
No. of Pages : 15



Higher Education Institutions (HEIs) have been struggling to get their names included in the elite list of top-ranked, high-graded and the most sought-after institutions in the world. Various agencies, such as NIRF, NAAC, NBA, etc., have included innovation as one of the decisive factors for higher education to get better ranks and/or grades. It is easier said than done as innovation cannot be guaranteed sans the recourse to a well-established system. Creating value in terms of quality and innovation is a challenge for higher education, albeit is also the need of the hour (Reda, 2017). Hence, the present study proposes the use of the HR scorecard to motivate and engage teaching staff of higher education to ensure continuous innovation. The HR scorecard, an extension of the Balanced Scorecard (BSC) as proposed by Kaplan and Norton (1992), helps measure human contribution in terms of employee engagement, employee commitment, employee satisfaction, competencies, and behaviors to achieve goals against defined strategy and vision/mission (Becker et al., 2001). The HR scorecard diagnoses workforce issues, monitors workforce indicators, probes workforce statistics, calculates financial results, and, if needed, tracks improvements (Walker and MacDonald, 2001). This paper tries to establish that the quality through innovation in higher educational institutions is possible through implementation of the HR scorecard. The paper is purely conceptual in nature, highlighting the relevance of the HR scorecard for innovation in higher education to ensure quality as sought by various stakeholders.


Higher education is undergoing a sea change due to rules and regulations mandated by the regulators of higher education, and the will of the students to choose institutions based on the grading and ranking by national/international (government/non-government) agencies. Quality of education, no doubt, is an indispensable criterion for securing higher grades and ranking in institutions of higher learning. Innovation too is a decisive factor that reflects on the quality of education; this very innovation should be the forte of the teachers who are at the foundation of any education system. Till date, teachers had the luxury to practice or not innovation in their teaching pedagogy and subjects. However, the prevailing conditions necessitate teachers to bring in innovation into their teaching pedagogy, subjects, and a multi-disciplinary approach to the subjects that they teach, through research and development. To bring in this innovation in the teaching fraternity, we require a system that ensures innovation by every teacher at the micro level and by the institution at the cumulative level. The present paper explores the Human Resource Scorecard (HRSC) as a system for ensuring innovation in higher education.