The IUP Journal of Bank Management
Role of HRM Practices in Promoting Digital Transformation in Banking Sector

Article Details
Pub. Date : Feb, 2024
Product Name : The IUP Journal of Bank Management
Product Type : Article
Product Code : IJBM010224
Author Name : Vandana Sachdeva and Ankita Sharma
Availability : YES
Subject/Domain : Finance
Download Format : PDF Format
No. of Pages : 22

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Abstract

Digital technology has enabled organizations to be adaptive and competitive in the dynamic work environment. Technology acceptance and adoption have taken the center stage for success and growth of any business. For effective digital transformation, organizations need competitive human resources management (HRM) practices, besides managing challenges and improving overall employee experiences. This paper examines selected HRM practices with regard to employee experience. It also seeks to find out if there is any significant difference in HRM practices and their impact on digital transformation in selected public and private sector banks. Primary data was collected through a structured questionnaire administered on employees of selected banks in Jaipur, Rajasthan. Secondary data was collected from books, reputed journals, and online sources. Data analysis and hypothesis testing were done through descriptive analysis, correlation, and independent t-test. The findings suggest that HRM practices have a significant impact on digital transformation, and that there is no significant difference in the impact of HRM practices on digital transformation in public and private sector banks.


Introduction

The integration of digital technology into all aspects of business has a major impact on the changes within the organization. It impacts how organizations work towards providing value to their customers and a holistic experience for their employees. Transforming an organization through embracing technology helps it position itself in a better manner, especially in the present era of change and globalization. The need for organizations to transform digitally is growing day by day. According to Kane (2017), "Digital Transformation is better thought of as continual adaptation to a constantly changing environment."


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