The IUP Journal of Soft Skills
Building Rapport - Bridge the CHASM Based on Neuro-Linguistic Programming and Other International Concepts

Article Details
Pub. Date : Mar, 2021
Product Name : The IUP Journal of Soft Skills
Product Type : Article
Product Code : IJSS50321
Author Name : Revathi Turaga
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 9



Rapport is the secret ingredient that makes us feel a tangible and harmonious link with someone else. It is equivalent to being on the same wavelength with the other person. Rapport is the key that makes mutual trust materialize. This paper explores a simple set of techniques to build rapport and bridge the CHASM that exists between most people when they meet for the first time.

Rapport is the ability to enter someone else's world, to make him feel that you understand him, that you have a strong common bond. It is the ultimate tool for producing results with other people. No matter what you want in your life, if you can develop rapport with the right people, you'll be able to fill their needs, and they will be able to fill yours.

- Tony Robbins

Rapport Building

When employees get along well with each other and across departments, it tends to create a happy and productive workplace. It makes it easy for managers to be more approachable and be able to give as well as receive feedback easily. It also makes it possible for an employee to approach a senior manager without hesitation and ask for constructive feedback. This environment becomes a harmonious and conducive place of work.

According to Gallup's "State of the American Manager" report (Figure 1), just 30% of American workers and 35% of managers are engaged at work. That means just 1 in every 3 people are excited about coming to work each day.

The same Gallup report found that rapport is a major driver of employee engagement: Rapport in a workplace is important for interpersonal relationships with colleagues. It is all about creating trust-based relationships with people at work or in other areas of your life.


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