| Pub. Date | : Mar, 2021 |
|---|---|
| Product Name | : The IUP Journal of Soft Skills |
| Product Type | : Article |
| Product Code | : IJSS50321 |
| Author Name | : Revathi Turaga |
| Availability | : YES |
| Subject/Domain | : Management |
| Download Format | : PDF Format |
| No. of Pages | : 9 |
Rapport is the secret ingredient that makes us feel a tangible and
harmonious link with someone else. It is equivalent to being on the same
wavelength with the other person. Rapport is the key that makes mutual
trust materialize. This paper explores a simple set of techniques to build
rapport and bridge the CHASM that exists between most people when
they meet for the first time.
Rapport is the ability to enter someone else's world, to make him feel that you
understand him, that you have a strong common bond. It is the ultimate tool for
producing results with other people. No matter what you want in your life, if you
can develop rapport with the right people, you'll be able to fill their needs, and
they will be able to fill yours.
- Tony Robbins
When employees get along well with each other and across departments, it tends to
create a happy and productive workplace. It makes it easy for managers to be more
approachable and be able to give as well as receive feedback easily. It also makes it
possible for an employee to approach a senior manager without hesitation and ask for
constructive feedback. This environment becomes a harmonious and conducive place
of work.
According to Gallup's "State of the American Manager" report (Figure 1), just 30%
of American workers and 35% of managers are engaged at work. That means just 1
in every 3 people are excited about coming to work each day.
The same Gallup report found that rapport is a major driver of employee engagement:
Rapport in a workplace is important for interpersonal relationships with colleagues.
It is all about creating trust-based relationships with people at work or in other areas
of your life.