The IUP Journal of Soft Skills
Listening with Care and Understanding: Getting to the Core of Presented Issues
Article Details
| Pub. Date | : Mar, 2021 |
|---|---|
| Product Name | : The IUP Journal of Soft Skills |
| Product Type | : Article |
| Product Code | : IJSS10321 |
| Author Name | : Michael Walton |
| Availability | : YES |
| Subject/Domain | : Management |
| Download Format | : PDF Format |
| No. of Pages | : 13 |
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Abstract
The purpose of this paper is to offer perspectives which can be used to help diagnose what may underpin another person's workplace issues and concerns. Identifying the concerns and motivations of others increases the possibility of more collaborative and collegial working. 'Listening' is emphasized as being at the very core of what it means to exercise 'soft skills'.
Description
This paper is addressed to all those with a responsibility for promoting and sustaining an effective, productive and collegial working environment. Whilst directed primarily at those with managerial and HRM responsibilities, the paper offers perspectives that are of general use and applicability both within the world of work and also outside the workplace.
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