The IUP Journal of Soft Skills
Listening with Care and Understanding: Getting to the Core of Presented Issues

Article Details
Pub. Date : Mar, 2021
Product Name : The IUP Journal of Soft Skills
Product Type : Article
Product Code : IJSS10321
Author Name : Michael Walton
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 13



The purpose of this paper is to offer perspectives which can be used to help diagnose what may underpin another person's workplace issues and concerns. Identifying the concerns and motivations of others increases the possibility of more collaborative and collegial working. 'Listening' is emphasized as being at the very core of what it means to exercise 'soft skills'.


This paper is addressed to all those with a responsibility for promoting and sustaining an effective, productive and collegial working environment. Whilst directed primarily at those with managerial and HRM responsibilities, the paper offers perspectives that are of general use and applicability both within the world of work and also outside the workplace.