The IUP Journal of Organizational Behavior
The Impact of Perceived Corporate Social Responsibility on Job Satisfaction and Organizational Citizenship Behavior in Sri Lanka Telecom

Article Details
Pub. Date : Apr, 2020
Product Name : The IUP Journal of Organizational Behavior
Product Type : Article
Product Code : IJOB30420
Author Name : P Priyanka, N Thevanes, A Anton Arulrajah
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 17



This paper aims to examine the relationship among Corporate Social Responsibility (CSR), job satisfaction and Organizational Citizenship Behavior (OCB) and the mediating effects of job satisfaction on the relationship between CSR and OCB. In order to achieve the study objectives, primary data was collected from 150 employees of selected regional divisions of Sri Lanka Telecom. A simple mediation analysis was used to test the research model. The findings of the study revealed that a positive and significant relationship exists among the study variables. Moreover, the empirical findings of the study indicate that job satisfaction of employee mediates the relationship between CSR and OCB. The empirical findings support the theoretical argument of the study. The findings of the study will be useful and important in understanding empirical knowledge regarding the relationship among CSR, job satisfaction and OCB.


Nowadays, global organizations have turned their spotlight on organizational sustainability in order to become the agents of sustainable development. Organizations need to equally focus on improving the economic, social and environmental performance to ensure organizational sustainability (Willard, 2012). Thus, every organization has to report and show its social and environmental performance, in addition to economic performance. In this sense, Willard (2012) stated that organizations need to focus more on Corporate Social Responsibility (CSR) to enhance their social performance. Hence, most of the organizations are engaged in implementing the CSR activities in order to increase the positive social impacts of their business activities, which in turn help enhance organizational sustainability.


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